At a Glance
- Tasks: Be the friendly face of Gateshead College, assisting with customer service and admin tasks.
- Company: Gateshead College, a supportive environment for students and alumni.
- Benefits: Earn £13.57 per hour, plus holiday pay and great perks like travel discounts.
- Other info: Flexible hours with opportunities to work across various departments.
- Why this job: Gain valuable experience while making a positive impact on your college community.
- Qualifications: Current or alumni Gateshead College student with a passion for helping others.
The predicted salary is between 13.57 - 13.57 £ per hour.
Are you a current or alumni Gateshead College student looking for an opportunity to earn some money and improve your skills? We’ve got a number of opportunities for students to support us with general customer services and admin duties over the summer months.
Responsibilities
- Reception duties: Be the welcoming face of the college. Greet visitors, answer enquiries, and direct them to the right departments.
- Admin support: Assist with office tasks, maintain records, and organise resources. Your attention to detail will be really important.
- Event support: Help set up and support college events. Interact with attendees and make sure everyone has a positive and memorable experience.
- Student Services: Work closely with our Student Services team, assisting with enrolment and student queries.
Employment Details
- Salary: £13.57 per hour plus £1.64 holiday pay.
- Contractual hours: 21 per week.
- Basis: Casual.
- Region: All College Sites.
- Date posted: 17/06/2026.
You will work flexibly and will be given a minimum of 21 hours per week. Days will vary. You’ll be working as part of a team and support different departments.
Benefits
- Mental health and wellbeing support, with 24/7 access to an employee assistance programme and counselling services.
- Career average pension with the Local Government Pension Scheme.
- Travel support including subsidised on‑site parking, discounted public transport scheme and cycle to work scheme.
- Retail and travel discounts.
Casual Customer Service Officer in Gateshead employer: Gateshead College
Gateshead College is an excellent employer for current and alumni students, offering a supportive work environment that prioritises mental health and wellbeing. With flexible working hours, opportunities for skill development, and access to valuable employee benefits such as travel support and discounts, this role as a Casual Customer Service Officer allows you to gain meaningful experience while contributing to a vibrant college community.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Customer Service Officer in Gateshead
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Gateshead College and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Gateshead College and let us see your personality shine through!
We think you need these skills to ace Casual Customer Service Officer in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Gateshead College.
Get Familiar with Our Brand:Before applying, take some time to learn about Gateshead College and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Gateshead College
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Gateshead College.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Gateshead College will surely appreciate.
