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- Tasks: Join our Student Admissions Team to provide top-notch customer service and admin support.
- Company: Gateshead College offers industry-inspired education that empowers students for success.
- Benefits: Enjoy 25 days holiday, flexible working, gym access, and exclusive retail discounts.
- Why this job: Make a real impact by helping students succeed in their education and careers.
- Qualifications: Level 2 in functional skills and IT; NVQ Level 3 or relevant experience preferred.
- Other info: Interviews scheduled for 16th October 2023; be part of a supportive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
A brilliant opportunity has become available to join our Student Admissions Team as an Admissions and Customer Service Officer. The successful candidate will be responsible for providing high-quality customer service and administration duties as part of the admissions process for our courses.
We’re looking for someone with excellent communication skills, committed to providing outstanding customer service to prospective students. The role involves liaising with customers and providing information, advice, and guidance on courses. The candidate should be confident in handling customer queries and working with stakeholders including managers, staff, students, and external organizations.
- Hold a minimum of a Level 2 qualification in functional skills (literacy and numeracy).
- Hold or be working towards an IT qualification at least Level 2 or equivalent experience.
- NVQ Level 3 or equivalent in a relevant subject area or significant relevant experience.
- Demonstrate a positive approach to personal development and continuous skills updating.
About Gateshead College: If you’re looking to help shape lives in an organization where you’ll feel valued, we’d love to hear from you. Gateshead College delivers industry-inspired education combining high-quality learning with real-world skills, called education with employment edge. We seek individuals passionate about helping people develop confidence, skills, and success in work and life. We value hard work, ambition, and courage to innovate.
We offer a supportive, inclusive culture where you can be yourself, with opportunities for skills development, including access to our Teacher Academy and regular career support for support staff. Everyone at Gateshead College contributes to our shared purpose of learner success, making it a great place to work.
Benefits include:
- 25 days holiday, increasing to 30 days after 5 years, plus bank holidays
- Career average pension with LGPS
- Retail discounts exclusive to employees
- Free gym at Baltic Campus
- Travel support, on-site parking, public transport discounts, cycle schemes
- Flexible working arrangements
- Mental health and counselling support
- Hair and beauty discounts at onsite salon
- Company sick pay
Gateshead College takes measures to minimize risks for employees driving as part of their duties, including requiring proof of insurance, driving license, and vehicle checks.
Interviews will be held Monday 16th October 2023.
Admissions and Customer Service Officer employer: Gateshead College
Contact Detail:
Gateshead College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions and Customer Service Officer
✨Tip Number 1
Familiarise yourself with Gateshead College's mission and values. Understanding their commitment to student success and community engagement will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare specific examples of how you've provided excellent customer service in previous roles. Think about situations where you resolved issues or went above and beyond for customers, as this will demonstrate your suitability for the Admissions and Customer Service Officer position.
✨Tip Number 3
Research common queries prospective students might have about admissions and courses. Being able to discuss these confidently will show your proactive approach and readiness to assist students effectively.
✨Tip Number 4
Network with current or former employees of Gateshead College if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Admissions and Customer Service Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Admissions and Customer Service Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Communication Skills: Since excellent communication is crucial for this role, make sure to provide specific examples in your CV and cover letter that demonstrate your ability to communicate effectively with customers and stakeholders.
Showcase Relevant Experience: If you have previous experience in customer service or admissions, be sure to detail this in your application. Use bullet points to clearly outline your achievements and responsibilities in past roles that relate to the job.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Gateshead College
✨Research Gateshead College
Before your interview, take some time to learn about Gateshead College's mission, values, and the courses they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Service Scenarios
As an Admissions and Customer Service Officer, you'll be dealing with various customer queries. Think of examples from your past experiences where you've successfully handled difficult situations or provided excellent service, and be ready to discuss them.
✨Showcase Your Communication Skills
Excellent communication is key for this role. During the interview, practice clear and concise responses. You might also want to demonstrate your ability to listen actively by asking insightful questions about the role and the college.
✨Highlight Your Commitment to Personal Development
Gateshead College values continuous skills updating. Be prepared to discuss any relevant qualifications you hold or are pursuing, and share how you plan to further develop your skills in customer service and administration.