At a Glance
- Tasks: Book and manage customer vehicle servicing while providing outstanding care.
- Company: Gates of Stevenage, a dynamic and inclusive workplace.
- Benefits: 25 days holiday, pension scheme, staff discounts, and bonus opportunities.
- Other info: Equal opportunity employer committed to inclusivity and career development.
- Why this job: Join a busy team and make a real difference in customer service.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 45 hour week, Monday-Friday, tri-weekly Saturday.
Benefits: 25 Days Holiday Allowance, Company Pension Scheme, Staff Discount on Vehicles and Servicing, Career Development.
Closing Date: 30/06/2026.
Gates of Stevenage are seeking an Experienced Service Advisor to join the busy Aftersales department.
Key Responsibilities:
- Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles.
- Liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
- Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives.
- Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.
- Arrange/collect payment from customers over the telephone or in person.
- Introduce additional sales and profitability opportunities (service plans and other accessories).
A bonus structure is in place to reward high achievers. Proven track record of success in a customer facing, customer service based position. The ability to work both independently and as part of a team. IT literate (experience using Keyloop Drive system would be an advantage). Excellent organisational skills and attention to detail. Self-motivated and professional. A full UK driving licence is essential.
Gates are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, gender, age, religion, disability or other characteristics. Our hiring decisions are made using an unbiased approach and we are committed to creating an inclusive environment for all employees and candidates to feel welcome.
Experienced Service Advisor employer: Gates Ford
Gates of Stevenage is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive benefits package including 25 days of holiday, a company pension scheme, and staff discounts on vehicles and servicing. With a supportive work culture that values teamwork and individual contributions, employees are encouraged to develop their skills and advance their careers in a dynamic environment, making it an ideal place for those seeking meaningful and rewarding employment in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gates of Stevenage. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and problem-solving abilities, as these are key for the Experienced Service Advisor role.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Experienced Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Experienced Service Advisor role. Share specific examples of how you've excelled in similar positions.
Show Off Your Problem-Solving Skills:In your application, mention times when you've effectively solved customer issues or improved processes. We love candidates who can think on their feet and keep customers happy!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gates Ford
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of an Experienced Service Advisor. Brush up on customer service techniques, vehicle servicing processes, and how to effectively communicate with both customers and technicians. This will show that you’re not just interested in the role, but that you understand it too.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to discuss specific examples where you’ve successfully resolved customer issues. Think about times when you had to work under pressure and how you managed to keep the customer happy while achieving business objectives. This will highlight your ability to think on your feet.
✨Demonstrate Your Organisational Skills
Since the role requires excellent organisational skills, prepare to talk about how you manage your time and tasks. You could mention any tools or systems you’ve used in the past, like Keyloop Drive, to keep track of work in progress and ensure nothing falls through the cracks.
✨Be Personable and Professional
Establishing rapport with customers is crucial. Practice your communication skills and think about how you can convey warmth and professionalism during the interview. Remember, they’re looking for someone who can provide outstanding care to customers, so let your personality shine through!
