Sales Correspondent in Dumfries

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Gates Dumfries is one of the UK’s longest‑established manufacturing sites of Gates (U.K.) Limited, headquartered in Dumfries. The company specializes in the manufacture of rubber‑based industrial products. As part of Gates’ global industrial network, the Dumfries site contributes to a company employing over 400 people in the UK.

Essential Duties and Responsibilities

• Manage customer deliveries and communications.
• Create production orders and issue plans to production.
• Support creating warehouse tasks for shipping.
• Print labels for shipments; manage replenishment and inventory of GM and Renault labelling.
• Manage key customers, customer packaging and KLTs; ordering, inventory management and replenishment.
• Inward goods booking in; end pieces replenishment and inventory.
• Handle customer complaints.
• Manage customer portal.

Keys to Success

• Requires skill in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area.
• Requires specialized skills or is multi‑skilled developed through job‑related training and considerable on‑the‑job experience.
• Completes work with a limited degree of supervision.
• Applies knowledge of how the team integrates with other teams to achieve objectives.
• Provides solutions to atypical problems based on proven practices or procedures.
• Impacts the quality, timeliness and effectiveness of the team; recommends changes to improve efficiency.
• Explains job specific information.

Supervisory Responsibilities

• None. Likely to act as an informal resource for associates with less experience.
• Provides informal guidance and support to team members.

Requirements and Preferred Skills

• 2–4 years of experience.
• No degree requirements.
• At least Standard Grade level (or equivalent) education plus relevant experience within a customer service environment.
• Must have a logical and methodical way of working to facilitate cross‑over between correspondents.
• Must be able to always communicate effectively and professionally.

Why Gates?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate across a vast amount of time zones, we operate as “One Gates” and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real‑world experience that enables us to solve our customers’ diverse challenges of today and anticipate those of tomorrow.

Gates is an Equal Opportunity employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.

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