At a Glance
- Tasks: Lead customer services and promote a customer-first culture during a key development phase.
- Company: GatenbySanderson, a leader in customer experience transformation.
- Benefits: Competitive salary, Local Government Pension Scheme, and hybrid working options.
- Other info: Join a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience in a pivotal role.
- Qualifications: Extensive experience in customer service or housing services and strong team-building skills.
The predicted salary is between 60000 - 80000 € per year.
GatenbySanderson is seeking a senior leader for Homes in Somerset to spearhead customer services during a pivotal development phase. The role, based in Somerset with hybrid working options, involves leading the customer function, promoting a customer-first culture, and overseeing omnichannel services.
The ideal candidate will have extensive experience in customer service or housing services, credibility at executive level, and strong team-building skills.
Excellent benefits include a competitive salary and Local Government Pension Scheme.
Head of Customer Experience & Hybrid Service Transformation in West Bromwich employer: GatenbySanderson
GatenbySanderson is an exceptional employer, offering a dynamic work environment in Somerset that champions a customer-first culture. With hybrid working options and a commitment to employee growth, we provide extensive benefits including a competitive salary and access to the Local Government Pension Scheme, making it an ideal place for professionals seeking meaningful and rewarding careers in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Experience & Hybrid Service Transformation in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to connections in the housing and customer service sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! Prepare examples of how you've built teams and transformed customer experiences in previous roles. Be ready to discuss these during interviews to demonstrate your fit for the Head of Customer Experience role.
✨Tip Number 3
Research GatenbySanderson and their values. Tailor your conversations to reflect their commitment to a customer-first culture. This will show that you’re not just looking for any job, but that you genuinely want to contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Head of Customer Experience & Hybrid Service Transformation in West Bromwich
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us see your enthusiasm for customer service. Share specific examples of how you've put customers first in your previous roles and how that aligns with our vision at StudySmarter.
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Experience role. Highlight your relevant experience in customer service or housing services, and don’t forget to mention any leadership roles you've held that showcase your team-building skills.
Be Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Somerset!
How to prepare for a job interview at GatenbySanderson
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service, especially within housing services. Be ready to discuss how you've implemented a customer-first culture in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving transformation. Think about specific challenges you've faced and how you motivated your team to overcome them.
✨Understand the Omnichannel Approach
Familiarise yourself with omnichannel service strategies. Be prepared to discuss how you would enhance customer experience across various channels and ensure seamless service delivery.
✨Engage with the Company’s Vision
Research GatenbySanderson and their mission. Show genuine interest in their goals and how you can contribute to their success during this pivotal development phase. Tailor your responses to align with their values.
