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For Companies At a Glance
- Tasks: Lead transformational change and enhance customer experiences in a dynamic housing organisation.
- Company: Join Bron Afon Community Housing, making a real difference in people's lives.
- Benefits: Enjoy a competitive salary, excellent pension, and a 4-day working week.
- Why this job: Be a pivotal leader driving innovation and improving lives in your community.
- Qualifications: Proven leadership experience in customer-focused environments and strategic insight required.
- Other info: We value diversity and support all applicants throughout the recruitment process.
The predicted salary is between 128000 - 128000 £ per year.
Salary: £128,000 plus benefits package including excellent pension and 4-day working week.
About the Organisation
We make a difference in people’s lives every day. An organisation that’s owned and run by its members and colleagues, Bron Afon Community Housing manages over 8,000 homes across Torfaen and neighbouring communities, and we’re proud to be more than just a housing provider. We work collaboratively to improve lives, tackle inequality, and create opportunities for people facing disadvantage and exclusion.
Working Arrangement
We’re currently piloting a 4-day working week, based on the 100–80–100 principle: delivering 100% of the work, in 80% of the time, for 100% of the pay. It’s part of our commitment to innovation, wellbeing, and work-life balance.
Role Overview
We’re looking for an exceptional Executive Director of Operations to lead transformational change across our Operations Directorate. This is a pivotal leadership role, responsible for delivering outstanding customer experiences alongside the highest levels of compliance, while unlocking efficiencies and new ways of working through our digital investment. You’ll oversee around 350 colleagues, across Communities and Placemaking, Property and Asset Management, and a large Direct Labour Organisation (DLO), driving productivity and integration to create a seamless service for customers.
Key Qualifications
You’ll bring proven experience of leading significant change in a complex, customer-focused environment, with a track record of improving commercial performance, delivering efficiencies, and ensuring regulatory compliance. Strong strategic insight, board-level exposure, and the ability to inspire and hold teams accountable are essential. Experience in asset management and/or social housing will be highly advantageous.
Equal Opportunity Statement
Bron Afon is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of disability, race, gender, or other protected characteristics. If you require any adjustments during the recruitment process, please get in touch to discuss how we can best support you.
Executive Director of Operations in Wales employer: GatenbySanderson
Contact Detail:
GatenbySanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Director of Operations in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and operations sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to make those valuable connections.
✨Tip Number 2
Prepare for the interview by researching Bron Afon Community Housing thoroughly. Understand their mission and values, especially their commitment to tackling inequality. We want to see how you can align your experience with their goals, so think about examples that showcase your leadership in similar environments.
✨Tip Number 3
Showcase your transformational change experience! When discussing your past roles, focus on specific instances where you led significant changes that improved customer experiences or operational efficiencies. We love hearing about real results, so be ready to share metrics or outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, if you have any questions, feel free to reach out to Chantelle or Louise for a chat about the role. We’re here to help you land that dream job!
We think you need these skills to ace Executive Director of Operations in Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading change and improving customer experiences. We want to see how your skills align with our mission at Bron Afon!
Showcase Your Leadership Skills: As an Executive Director of Operations, you'll need to inspire and hold teams accountable. Use your application to share specific examples of how you've successfully led teams and driven productivity in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and qualifications stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at GatenbySanderson
✨Know the Organisation Inside Out
Before your interview, make sure you research Bron Afon Community Housing thoroughly. Understand their mission, values, and the communities they serve. This will not only help you answer questions more effectively but also show your genuine interest in making a difference.
✨Showcase Your Leadership Experience
As an Executive Director of Operations, you'll need to demonstrate your ability to lead transformational change. Prepare specific examples from your past roles where you've successfully improved performance or driven efficiencies. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Strategic Insight
This role requires strong strategic insight and board-level exposure. Be ready to discuss how you've developed and implemented strategies in complex environments. Think about how you can align your experience with Bron Afon's goals, especially regarding customer experience and compliance.
✨Prepare Questions That Matter
Interviews are a two-way street, so prepare thoughtful questions that reflect your understanding of the organisation's challenges and opportunities. Ask about their approach to the 4-day working week or how they envision the future of asset management within the community. This shows you're not just interested in the role, but also in contributing to their vision.
