Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Housing Ombudsman Service to improve tenant experiences and advocate for social housing standards.
- Company: Join a pivotal organisation shaping the future of social housing in the UK.
- Benefits: Competitive salary, hybrid working options, and opportunities for impactful leadership.
- Why this job: Make a real difference in the lives of millions of social tenants and drive meaningful change.
- Qualifications: Senior leadership experience in consumer rights or housing, with a passion for advocacy.
- Other info: Be part of a transformative journey in a dynamic and supportive environment.
The predicted salary is between 104000 - 156000 £ per year.
Salary: £130,095 per annum, negotiable based on experience. This role is full-time.
Location: Hybrid - with regular office attendance.
The Housing Ombudsman Service performs a critical role in supporting the Government’s housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service.
This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector.
As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output.
The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords.
The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service.
We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas:
- Maintaining and improving an organisation’s output and performance
- Leading transformation and organisational change
- Promoting digital innovation
- Consumer rights/consumer protection, preferably gained in a housing context
- Complex casework and/or complaint handling
- An understanding of the role of the Ombudsman and of the working of Parliament and the Government
- Effective working with partners in government to deliver strategic objectives
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Closing date for applications: Friday 13 February 2026 – 9.00am
Housing Ombudsman in Nottingham employer: GatenbySanderson
Contact Detail:
GatenbySanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the Housing Ombudsman Service and its impact on social housing. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight how you've led teams or projects, especially in consumer rights or organisational change. We want to see how you can inspire confidence and drive improvement in the sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you throughout the process, so don’t hesitate to reach out if you have any questions.
We think you need these skills to ace Housing Ombudsman in Nottingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Housing Ombudsman role. We want to see how you can make a difference in the social housing landscape, so don’t hold back on showcasing your relevant skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key achievements stand out. Remember, less is often more!
Show Your Passion: Let your enthusiasm for the role shine through! We’re looking for someone who genuinely cares about improving standards in the social rented sector. Share your motivation and why this position excites you.
Follow the Application Process: Don’t forget to apply directly through our website before the closing date! We’ve made it easy for you, so just click the link and follow the steps. We can’t wait to see your application!
How to prepare for a job interview at GatenbySanderson
✨Know Your Stuff
Make sure you understand the role of the Housing Ombudsman and the current housing landscape. Brush up on consumer rights, organisational transformation, and the key stakeholders involved. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a senior leader, you'll need to demonstrate your ability to inspire and guide teams. Prepare examples from your past experiences where you've successfully led change or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and approach to complex casework. Think about how you would handle specific situations involving tenants, landlords, and other stakeholders. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the organisation. Ask about their vision for the future, how they measure success, or what challenges they foresee in the coming years. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
