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- Tasks: Join the Board to provide governance and strategic oversight in dispute resolution.
- Company: Financial Ombudsman Service, dedicated to fairness and consumer outcomes.
- Benefits: Flexible commitment of around 15 days per year with impactful decision-making.
- Why this job: Shape the future of financial services and technology while ensuring consumer protection.
- Qualifications: Board-level experience in regulated environments; expertise in AI or financial services required.
- Other info: Applications close at 09:00, 1st May 2026. Passion for fairness is essential.
The predicted salary is between 50000 - 70000 £ per year.
Time commitment: circa 15 days per year.
Location: London.
Position: Financial Ombudsman Service seeks two Non‑Executive Directors to join the Board.
Purpose & Responsibilities
To provide senior governance and oversight, support strategic direction, and challenge Board decisions to achieve the organisation’s core purpose of delivering efficient, impartial dispute resolution.
- One director will focus on AI and technology, offering strategic insight into emerging technologies, automation, data‑driven tools, and how these can improve customer journeys and accelerate organisational transformation.
- The other director will bring broad financial services and commercial expertise, ensuring the organisation remains resilient, responsive and financially sustainable, with a deep understanding of markets, regulation and customer trends.
Qualifications & Experience
- Board‑level or executive experience in complex, highly regulated environments.
- Strategic thinking, performance scrutiny and strong governance capabilities.
- For the AI/technology director: demonstrated expertise with AI, automation and data‑driven solutions.
- For the commercial director: proven record of financial services market knowledge, regulatory compliance and commercial leadership.
Application
The appointment of the NEDs will be made by the FCA. Applications close at 09:00, 1st May 2026. We encourage applications from individuals passionate about fairness, independence and delivering excellent outcomes for consumers and financial businesses.
Non Executive Directors x2 in London employer: GatenbySanderson
Contact Detail:
GatenbySanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Non Executive Directors x2 in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for Non-Executive Director roles. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Brush up on your governance knowledge! Make sure you're well-versed in the latest trends and regulations in the financial sector. This will not only boost your confidence but also show potential employers that you're serious about the role.
✨Tip Number 3
Prepare for interviews by thinking strategically! Be ready to discuss how your experience aligns with the organisation's goals, especially around AI and technology if you're applying for that role. Show them you can provide valuable insights and challenge decisions effectively.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills and interests. Plus, it shows you're proactive and engaged in your job search!
We think you need these skills to ace Non Executive Directors x2 in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fairness and independence shine through. We want to see how your values align with our mission of delivering excellent outcomes for consumers and financial businesses.
Tailor Your Experience: Make sure to highlight your relevant board-level or executive experience in complex environments. We’re looking for strategic thinkers, so connect your past roles to the responsibilities outlined in the job description.
Be Specific About Your Expertise: If you're applying for the AI/technology director role, detail your experience with AI and data-driven solutions. For the commercial director position, showcase your knowledge of financial services and regulatory compliance. Specific examples will make your application stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at GatenbySanderson
✨Know Your Governance Stuff
Make sure you brush up on governance and oversight principles. Understand the core purpose of the Financial Ombudsman Service and be ready to discuss how your experience aligns with their mission of delivering efficient, impartial dispute resolution.
✨Showcase Your Strategic Insight
For the AI/technology role, come prepared with examples of how you've used emerging technologies to improve customer journeys. If you're applying for the commercial director position, highlight your financial services expertise and how you've navigated complex regulatory environments.
✨Prepare for Challenging Questions
Expect to be challenged on your strategic thinking and performance scrutiny capabilities. Think of scenarios where you've had to make tough decisions or provide oversight in a regulated environment, and be ready to discuss them in detail.
✨Demonstrate Passion for Fairness
The organisation values fairness and independence, so be sure to express your commitment to these principles. Share your thoughts on how you can contribute to excellent outcomes for consumers and financial businesses, showing that you’re not just about the numbers but also about making a difference.