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- Tasks: Lead a remote customer service team and drive operational excellence during transformation.
- Company: A leading recruitment agency partnering with L&Q in London.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on customer experience and lead a dynamic team through change.
- Qualifications: Experience in managing complex services and strong leadership skills.
- Other info: Collaborative environment focused on exceptional customer service.
The predicted salary is between 43200 - 72000 £ per year.
A leading recruitment agency seeks a Director of Customer Service for L&Q in London. This pivotal role involves leading a large, remote customer service team and driving operational excellence during a strategic transformation.
Candidates should have experience in managing complex services and leading teams through change. The position requires strong leadership skills, collaboration across departments, and a passion for exceptional customer service, making a genuine impact in how L&Q responds to customer needs.
Director, Hybrid Customer Experience & Service Transformation in London employer: GatenbySanderson
Contact Detail:
GatenbySanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Hybrid Customer Experience & Service Transformation in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer service philosophy and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share specific examples of how you've successfully led teams through change and improved customer experiences. This is your chance to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and applying directly can give you an edge over other candidates. Let’s get you that Director role!
We think you need these skills to ace Director, Hybrid Customer Experience & Service Transformation in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director role. Highlight your leadership experience and any previous transformations you've led, as this will show us you're a great fit for driving operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your background makes you the perfect candidate for this pivotal role. Be sure to mention specific examples of how you've managed complex services.
Showcase Your Leadership Style: In both your CV and cover letter, let us know about your leadership style. We want to see how you inspire and motivate teams, especially during times of change. Share stories that demonstrate your ability to collaborate across departments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at GatenbySanderson
✨Know Your Stuff
Before the interview, dive deep into L&Q's mission and values. Understand their approach to customer service and how they’re transforming their operations. This will help you align your experience with their goals and show that you're genuinely interested in making an impact.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams through change. Highlight your ability to inspire and motivate remote teams, as this role requires strong leadership. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Collaboration is Key
Think about times when you've collaborated across departments to achieve a common goal. Be ready to discuss how you can foster teamwork and communication within a large, remote team. This will demonstrate your understanding of the importance of collaboration in driving operational excellence.
✨Passion for Customer Service
Express your passion for exceptional customer service during the interview. Share stories that illustrate your commitment to meeting customer needs and improving their experience. This will resonate well with L&Q’s focus on making a genuine impact in customer service.
