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- Tasks: Lead customer service initiatives and enhance resident satisfaction in social housing.
- Company: Join a dedicated social housing provider making a real difference in communities.
- Benefits: Enjoy a hybrid work model and competitive salary of around £85k.
- Why this job: Make an impact in social housing while developing your leadership skills in a supportive environment.
- Qualifications: Must have senior experience in customer-focused roles within social housing.
- Other info: This is a fixed-term contract for approximately 6 months, starting immediately.
The predicted salary is between 68000 - 102000 £ per year.
We are working with a social housing provider to find an interim Head of Customer. This role is to start immediately and will be required for approximately 6 months. This will be a hybrid role with some time each week spent working on site.
The role requires previous experience in a senior customer focused role within social housing. The interim will be engaged on a fixed term contract with a salary of approximately £85k or on a day rate (in scope of IR35).
Please note that due to a high level of response, only suitable candidates will be contacted about this opportunity.
Interim Head of Customer employer: GatenbySanderson
Contact Detail:
GatenbySanderson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Head of Customer
✨Tip Number 1
Network with professionals in the social housing sector. Attend industry events or join relevant online forums to connect with others who may have insights or leads on the interim Head of Customer role.
✨Tip Number 2
Research the specific social housing provider you’ll be working with. Understanding their mission, values, and current challenges will help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 3
Prepare to discuss your previous experience in customer-focused roles. Be ready to share specific examples of how you've successfully managed customer relationships and improved service delivery in a similar context.
✨Tip Number 4
Familiarise yourself with the latest trends and challenges in social housing. Being knowledgeable about current issues will not only impress during discussions but also show that you are proactive and well-informed.
We think you need these skills to ace Interim Head of Customer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in senior customer-focused roles, particularly within social housing. Use specific examples to demonstrate your achievements and skills relevant to the position.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines your motivation for applying and how your background aligns with the requirements of the interim Head of Customer role. Mention your understanding of the social housing sector and any relevant challenges you've successfully navigated.
Highlight Relevant Skills: In your application, emphasise key skills such as leadership, customer service excellence, and strategic thinking. Provide concrete examples of how you've applied these skills in past roles to improve customer satisfaction or operational efficiency.
Follow Application Instructions: Ensure you follow all application instructions provided in the job listing. This includes submitting your application through the specified platform and including all required documents. Double-check for any specific requests from the employer.
How to prepare for a job interview at GatenbySanderson
✨Showcase Your Experience
Make sure to highlight your previous experience in senior customer-focused roles, especially within social housing. Be prepared to discuss specific examples of how you've improved customer satisfaction or streamlined processes.
✨Understand the Organisation's Values
Research the social housing provider and understand their mission and values. This will help you align your answers with what they prioritise and demonstrate that you're a good cultural fit.
✨Prepare for Hybrid Work Questions
Since this is a hybrid role, be ready to discuss how you manage your time and productivity when working remotely versus on-site. Share strategies that have worked for you in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's current challenges in customer service and how you can contribute. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
