At a Glance
- Tasks: Lead housing management for thousands of residents, ensuring excellent service and operational excellence.
- Company: Croydon Council, dedicated to reshaping social housing for better community living.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real difference in people's lives.
- Other info: Join a forward-thinking team committed to innovation and community well-being.
- Why this job: Be a key player in transforming housing services and improving the quality of life for residents.
- Qualifications: Experience in social housing management and strong leadership skills required.
The predicted salary is between 60000 - 70000 € per year.
Croydon is reshaping how it delivers for the residents of its social housing, and the Head of Housing Management will be central to that effort. One of four Heads of Service supporting the Director of Housing Management, you will own the design and delivery of the day to day landlord relationship for thousands of households across the borough, covering tenancy management, anti-social behaviour, tenancy sustainment, tenancy checks and environmental improvements.
This is a role for a leader who genuinely enjoys the operational craft of housing management. You will plan and direct service delivery in a complex environment, hold the line on professional and legislative standards, and build a culture across managers and front line teams where excellent customer service is the default rather than the exception.
You will be the senior figure stakeholders turn to when issues are politically sensitive or technically difficult, and you will be expected to resolve them with judgement, speed and a clear sense of what good looks like for residents. Reporting to the Director of Housing Management, you will work closely with fellow Heads of Service to deliver a coherent housing offer, contribute to wider corporate strategy, and ensure your service plans align with the Council’s overall direction.
You will manage delivery partners and providers to commission outcomes, develop your people, and bring rigour to budget management, performance, safeguarding, risk and health and safety. The Council expects its Heads of Service to take a one Council view, to seek out external good practice, and to role model the leadership values that the new Croydon is being built on.
The candidate we are looking for will bring deep experience of social housing management within the regulatory environment that governs the sector, the leadership presence to motivate teams through change, and the strategic confidence to shape policy and procedure as well as deliver the operational rhythm. You will be comfortable in front of residents, confident with members, and credible with regulators. Above all, you will care about the quality of life of the people who call a Croydon home their home.
Head of Housing Management employer: GatenbySanderson
Croydon Council is an exceptional employer, dedicated to reshaping social housing delivery for its residents. With a strong focus on employee development, a collaborative work culture, and a commitment to excellent customer service, the Head of Housing Management role offers a unique opportunity to make a meaningful impact in the community. Employees benefit from a supportive environment that values innovation and leadership, ensuring that your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Management
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing management sector. Attend local events, join relevant online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its current challenges. For a role like Head of Housing Management, understanding Croydon's social housing landscape is key. Think about how your experience aligns with their goals and be ready to discuss how you can contribute to improving residents' quality of life.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight examples of how you've motivated teams through change or resolved complex issues. This will demonstrate that you’re not just a fit for the role but also someone who can inspire others and drive positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way, and applying directly shows your enthusiasm for the position. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Head of Housing Management
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in social housing management. We want to see how your skills align with the role of Head of Housing Management, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Style:As a leader, it’s important to convey your approach to managing teams and delivering excellent customer service. Share examples of how you've motivated teams through change and resolved complex issues, as this will resonate with us at StudySmarter.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key messages about your experience and vision for housing management come through loud and clear.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at GatenbySanderson
✨Know Your Stuff
Make sure you’re well-versed in the specifics of social housing management and the regulatory environment. Brush up on tenancy management, anti-social behaviour policies, and how to enhance customer service. This knowledge will help you demonstrate your expertise and show that you’re ready to tackle the challenges of the role.
✨Show Your Leadership Skills
Prepare examples that showcase your leadership experience, especially in managing teams through change. Think about times when you’ve motivated staff or resolved complex issues. This will help you illustrate your ability to lead effectively and build a positive culture within the team.
✨Understand the Bigger Picture
Familiarise yourself with Croydon’s overall strategy and how the housing management role fits into it. Be ready to discuss how you can contribute to the Council’s goals and align your service plans with their direction. This shows that you’re not just focused on the day-to-day but also on long-term success.
✨Engage with Stakeholders
Think about how you would approach working with various stakeholders, including residents, council members, and regulators. Prepare to discuss your strategies for building relationships and resolving politically sensitive issues. This will highlight your ability to navigate complex environments and maintain credibility across different groups.
