At a Glance
- Tasks: Lead customer services and promote a customer-first culture during a key development phase.
- Company: GatenbySanderson, a leader in customer experience and housing services.
- Benefits: Competitive salary, Local Government Pension Scheme, and hybrid working options.
- Other info: Join a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact on customer experience in a pivotal role.
- Qualifications: Extensive experience in customer service or housing services and strong team-building skills.
The predicted salary is between 60000 - 80000 € per year.
GatenbySanderson is seeking a senior leader for Homes in Somerset to spearhead customer services during a pivotal development phase. The role, based in Somerset with hybrid working options, involves leading the customer function, promoting a customer-first culture, and overseeing omnichannel services.
The ideal candidate will have extensive experience in customer service or housing services, credibility at executive level, and strong team-building skills.
Excellent benefits include a competitive salary and Local Government Pension Scheme.
Head of Customer Experience & Hybrid Service Transformation employer: GatenbySanderson
GatenbySanderson is an exceptional employer, offering a dynamic work environment in Somerset that champions a customer-first culture. With hybrid working options and a commitment to employee growth, the company provides excellent benefits including a competitive salary and access to the Local Government Pension Scheme, making it an attractive choice for those seeking meaningful and rewarding employment in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Experience & Hybrid Service Transformation
✨Tip Number 1
Network like a pro! Reach out to connections in the housing and customer service sectors. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your leadership skills! Prepare examples of how you've built teams and transformed customer experiences in previous roles. Be ready to discuss these during interviews to demonstrate your fit for the Head of Customer Experience role.
✨Tip Number 3
Research GatenbySanderson and their values. Tailor your conversations to reflect their commitment to a customer-first culture. This will show that you’re not just looking for any job, but that you genuinely want to be part of their mission.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're proactive and serious about landing that dream job.
We think you need these skills to ace Head of Customer Experience & Hybrid Service Transformation
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Customer Experience role. Highlight your experience in customer service and any leadership roles you've held, especially in housing services. We want to see how your background aligns with our vision!
Showcase Your Achievements:Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your ability to lead teams and enhance customer experiences. We love seeing quantifiable results that show how you’ve made a difference.
Emphasise Your Leadership Style:As a senior leader, your approach to team-building is crucial. Share your philosophy on fostering a customer-first culture and how you’ve successfully led teams in the past. We’re keen to understand how you inspire and motivate others!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for this exciting opportunity. Don’t miss out on joining our team!
How to prepare for a job interview at GatenbySanderson
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service, especially within the housing sector. GatenbySanderson is looking for someone who can lead with authority, so be prepared to discuss your previous experiences and how they relate to creating a customer-first culture.
✨Showcase Your Leadership Skills
As a senior leader, you'll need to demonstrate your ability to build and inspire teams. Think of specific examples where you've successfully led a team through change or transformation. Be ready to share how you foster collaboration and motivate others to achieve their best.
✨Prepare for Omnichannel Discussions
Since the role involves overseeing omnichannel services, it’s crucial to understand how different channels work together to enhance customer experience. Familiarise yourself with successful omnichannel strategies and be ready to discuss how you would implement them in this role.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the company's vision for customer service and how they plan to navigate the development phase. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
