At a Glance
- Tasks: Lead housing management efforts to enhance resident experiences and service delivery.
- Company: Croydon Council, committed to reshaping social housing for its residents.
- Benefits: Competitive salary, professional development, and the chance to make a real difference.
- Other info: Opportunity to influence policy and work collaboratively with diverse teams.
- Why this job: Be a key player in transforming housing services and improving lives in Croydon.
- Qualifications: Experience in social housing management and strong leadership skills.
The predicted salary is between 60000 - 70000 € per year.
Croydon is reshaping how it delivers for the residents of its social housing, and the Head of Housing Management will be central to that effort. One of four Heads of Service supporting the Director of Housing Management, you will own the design and delivery of the day to day landlord relationship for thousands of households across the borough, covering tenancy management, anti-social behaviour, tenancy sustainment, tenancy checks and environmental improvements.
This is a role for a leader who genuinely enjoys the operational craft of housing management. You will plan and direct service delivery in a complex environment, hold the line on professional and legislative standards, and build a culture across managers and front line teams where excellent customer service is the default rather than the exception.
You will be the senior figure stakeholders turn to when issues are politically sensitive or technically difficult, and you will be expected to resolve them with judgement, speed and a clear sense of what good looks like for residents.
Reporting to the Director of Housing Management, you will work closely with fellow Heads of Service to deliver a coherent housing offer, contribute to wider corporate strategy, and ensure your service plans align with the Council’s overall direction. You will manage delivery partners and providers to commission outcomes, develop your people, and bring rigour to budget management, performance, safeguarding, risk and health and safety.
The Council expects its Heads of Service to take a one Council view, to seek out external good practice, and to role model the leadership values that the new Croydon is being built on.
The candidate we are looking for will bring deep experience of social housing management within the regulatory environment that governs the sector, the leadership presence to motivate teams through change, and the strategic confidence to shape policy and procedure as well as deliver the operational rhythm. You will be comfortable in front of residents, confident with members, and credible with regulators. Above all, you will care about the quality of life of the people who call a Croydon home their home.
Head of Housing Management in Croydon employer: GatenbySanderson
Croydon Council is an exceptional employer, dedicated to reshaping social housing delivery for its residents. With a strong focus on employee development and a collaborative work culture, you will have the opportunity to lead impactful initiatives that enhance community well-being. The role of Head of Housing Management not only offers a chance to influence policy and practice but also to work in a supportive environment that values excellent customer service and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Management in Croydon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing management sector. Attend local events, join relevant online forums, and don’t be shy about reaching out to current employees at Croydon. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those tricky questions! As a potential Head of Housing Management, you’ll need to demonstrate your expertise in tenancy management and customer service. Think about real-life examples where you’ve tackled challenges head-on. We suggest practising with a friend or mentor to nail your responses.
✨Tip Number 3
Show your passion for social housing! When you get the chance to chat with interviewers, let them see how much you care about improving residents' lives. Share your vision for enhancing community engagement and service delivery. We want to hear your ideas on making Croydon a better place to live!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for candidates who are genuinely interested in joining our mission to reshape housing management in Croydon. Let’s make a difference together!
We think you need these skills to ace Head of Housing Management in Croydon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Head of Housing Management role. Highlight your experience in social housing management and how it relates to the responsibilities outlined in the job description.
Showcase Your Leadership Skills:We want to see your leadership style shine through! Share examples of how you've motivated teams, managed change, and resolved complex issues in previous roles. This will help us understand how you can contribute to building a culture of excellent customer service.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your thoughts, and avoid jargon unless it's relevant to the housing sector. We appreciate clarity as it reflects your communication skills.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at GatenbySanderson
✨Know Your Stuff
Make sure you’re well-versed in the specifics of social housing management and the regulatory environment. Brush up on current policies, challenges, and best practices in the sector. This will not only show your expertise but also demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams through change. Think about times when you’ve motivated staff or resolved conflicts. This is crucial for a role that requires building a culture of excellent customer service.
✨Understand the Bigger Picture
Familiarise yourself with Croydon’s corporate strategy and how the housing management service fits into it. Be ready to discuss how you can align your service plans with the Council’s overall direction and contribute to a coherent housing offer.
✨Engage with Stakeholders
Think about how you would approach politically sensitive issues and engage with various stakeholders. Prepare to discuss your strategies for maintaining strong relationships with residents, members, and regulators, showcasing your ability to handle complex situations with judgement and speed.
