At a Glance
- Tasks: Lead the transformation of patient and staff experiences in healthcare.
- Company: Mid Yorkshire Teaching NHS Trust, dedicated to exceptional care through exceptional staff.
- Benefits: Competitive salary, impactful role, and opportunity to shape organisational culture.
- Other info: Join a collaborative executive team and drive meaningful change in healthcare.
- Why this job: Make a real difference in healthcare by improving experiences for patients and staff.
- Qualifications: Senior experience in large organisations with a focus on customer feedback and improvement.
The predicted salary is between 99000 - 121000 £ per year.
Mid Yorkshire Teaching NHS Trust believes that exceptional patient care begins with exceptional staff experience. The Chief Experience Officer (CXO) is a newly created Board-level executive role established to bring together patient experience, staff experience, organisational culture, engagement and organisational development into a single strategic agenda that improves quality of care, organisational performance and patient outcomes.
The role has been created to address a fundamental challenge facing healthcare organisations: patient experience, staff experience, organisational culture, quality improvement and health inequalities are often led through separate structures, despite being deeply interconnected. The CXO will provide the leadership required to align these agendas and create a culture where experience is valued equally alongside safety and effectiveness as a core dimension of quality.
As a member of the Trust Board, the CXO will ensure that the voices of patients, service users, families, carers, volunteers, communities and staff directly influence decision making, service design and organisational priorities. Through co-production, culture change and evidence-based improvement, the postholder will help create an organisation where people choose to work, patients choose to receive care and communities experience equitable outcomes.
The postholder will lead the development of a modern, data-driven approach to experience improvement, recognising the equal importance of quantitative and qualitative insight. They will harness advances in digital technology, artificial intelligence, behavioural insight and real-time feedback systems to identify emerging themes, predict risks, support learning and drive continuous improvement.
The CXO will work collaboratively with Executive colleagues, particularly the Chief Executive, Chief Nursing Officer, Medical Director, Director of People, Chief Technology Officer and Patient Safety leadership, recognising that patient experience, staff experience and organisational culture remain the responsibility of every leader across the Trust.
Success will be measured not simply through survey results, but through demonstrable improvements in organisational culture, staff wellbeing, retention, inclusion, patient outcomes, patient experience, system partnerships and reductions in inequalities.
To succeed in this ground-breaking role you will need senior level experience from a large and complex organisation, one where customer/patient feedback and a commitment to continuous improvement drive sustainable transformation. With evidence that you can influence at the highest level and beyond the limits of your formal authority, you will be comfortable analysing data and able to articulate a compelling strategic vision. To create and deliver an Experience Strategy that rethinks and then redefines our patients' and our staff's experience of us, you will also need to have operated in a regulated environment.
Final interviews: Wednesday 14th October 2026.
Chief Experience Officer employer: GatenbySanderson
GatenbySanderson is an exceptional employer that champions innovation and inclusivity within the digital services sector. With a strong commitment to employee development, we offer robust growth opportunities and a collaborative work culture that values diverse perspectives. Located at the heart of national strategy initiatives, our team enjoys the unique advantage of influencing impactful public services while working in a supportive environment that prioritises user-centric solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Experience Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like GatenbySanderson.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at GatenbySanderson.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like GatenbySanderson, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Chief Experience Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at GatenbySanderson.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at GatenbySanderson.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to GatenbySanderson. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at GatenbySanderson. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at GatenbySanderson
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research GatenbySanderson’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
