Front of House Supervisor- North in Manchester

An opportunity has arisen to join our National Client Services team. The purpose of this role is to deliver an excellent Reception & Hospitality service and to adhere to the business’s needs. The FOH Supervisor will work to ensure an excellent level of Hospitality service is provided regionally, ensuring standards are adhered to and the highest level of customer service is provided to both external and internal clients. This role is primarily based in our North offices (Manchester and Leeds) but there may be occasions when you will be needed to attend our other UK based offices to provide cover for absence/assist with after work events. This is a fixed term contract for a 12-month basis.

Key Responsibilities

• Ensure that the reception and hospitality areas provide an excellent level of service to internal and external clients at all times.
• Ensuring that all client meeting rooms, and client areas are clean and tidy at all times.
• Book/accept/amend appointments for client meeting rooms through an outlook appointment system.
• Monitor and maintain all internal meeting rooms to a high standard and report any maintenance issues.
• Maintain and implement the procedures and processes within the FOH manual.
• Take responsibility for the QCIs for the team members within your region.
• Work alongside other teams and provide support when needed at the respected office(s).
• Monitor all annual leave, TOIL & overtime.
• Ensure all team members are trained to the correct standard.
• Have a flexible approach and supervise the regional team providing support and development.
• Conduct QCIs for all team members.
• Ensure food hygiene and health and safety training is fully up to date.
• Delegate, supervise and ensure all the department administrative duties on iManage are completed as required and in a timely manner.
• Check and sign all invoices coded by team members.
• Monitor all catering orders and quality standards and liaise with all external caterers and suppliers.
• Report and monitor all monthly stocktakes.
• Liaise with Marketing for all events where FOH is involved.
• Assist the Senior FOH Manager in reviewing quality and standards across the department.
• Be aware of and comply with the company’s policies and procedures.

This job description is not an exhaustive list due to the requirements of the role. Therefore, the job holder may be required from time to time to carry out other ad hoc tasks as requested.

The Person

• Previous experience within a Reception/Hospitality within a legal/professional services environment.
• Previous experience of using a switchboard (Mitel would be desirable).
• Good communication skills and confidence in dealing with people at all levels.
• A team player with exceptional customer service skills.
• High standard of professional appearance.
• Ability to utilise tact, discretion and diplomacy and maintain confidentiality at all times.
• Flexibility with regard to shift patterns.
• Ability to work under pressure and to tight deadlines.
• Eagerness, efficiency and willingness to learn and go the extra mile when required.
• Able to use own initiative.
• Excellent time keeping.

Desirable Experience

• Previous administrative experience.
• A food and hygiene or a reception and hospitality qualification.

About Us

With support, coaching and feedback from some of the most engaging colleagues around, our great development and progression opportunities will reward your commitment and loyalty. We offer a competitive remuneration package where you will be rewarded for your individual performance with an opportunity to receive an annual bonus. In addition, we have a wide range of learning and development opportunities via our Learn platform to develop new skills and progress your career. Our My Flex comprehensive rewards package includes options covering annual leave (and the benefit of purchasing extra days), cycle to work, critical illness benefit, employee assistance programme, group personal pension, health care, season ticket loan and many more benefits (grade dependent).

We are forward thinking and straight talking, our approach is to find solutions to the problems that our clients face. Gateley is a legal and professional services group, we are a group of formidable experts in all areas of law and business. Passionate problem solvers, we get our kicks from finding the right answers and getting our legal and business clients where they need to be. We support more than 5,700 active clients, ranging from FTSE 100 companies to private individuals, in the UK and beyond.

Diversity, inclusion and well-being is an important part of Gateley’s culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone’s potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/life balance and we encourage candidates seeking flexibility in our next role to apply for any of our vacancies.