At a Glance
- Tasks: Provide first-line IT support, manage tickets, and deliver excellent customer service.
- Company: Join Gateley Plc, a dynamic legal and professional services group with a collaborative culture.
- Benefits: Enjoy flexible working options, competitive salary, bonuses, and learning opportunities.
- Other info: Pre-employment screening will be conducted for successful applicants.
- Why this job: Be part of a supportive team that values diversity and promotes personal growth.
- Qualifications: Excellent customer service skills and knowledge of Microsoft technologies are essential.
The predicted salary is between 30000 - 42000 € per year.
The Role
This IT Support Analyst will be responsible for providing first-line support to all offices, including deskside support and basic fixes over the phone, as well as ensuring calls to the IT department are dealt with promptly and tickets are managed and escalated appropriately.
- Answer support calls
- Ensure the process of logging all tickets is followed
- Provide basic fixes over the phone
- Provide deskside support
- Provide excellent customer service
- Comply with the company\'s policies and procedures
- Be flexible to provide support at other offices when required
The above list is not exhaustive; the job holder may be asked to carry out other ad hoc tasks as needed.
The Team
Gateley Plc has a dynamic and collaborative IT department, growing to 55 staff across IT Service, Infrastructure, Architecture, Security, Change Management, Development, Innovation, and Client Solutions.
The Role
The IT Service Delivery team comprises 19 members across Birmingham, London, Manchester, Leeds, and Guildford, providing deskside and remote support, managing tickets, and maintaining high customer service standards.
The Person
To succeed, you should demonstrate:
- Excellent customer service skills as the first point of contact
- Ability to work independently and in a team, with flexibility
- Clear, friendly communication skills, both verbal and written
- Strong organizational and prioritization skills
- Self-motivation and ability to support multiple products
- Knowledge of technologies such as Microsoft Windows 10, Office 365, Active Directory, LAN/WiFi, mobile imaging, ITSM software, remote access tools, ITIL, and legal sector software (desirable)
About You
We value diversity and are committed to creating an inclusive environment where everyone can thrive. We offer flexible working options and a range of benefits, including learning and development opportunities, competitive salary, bonuses, and various employee benefits.
We are Gateley
We are a forward-thinking legal and professional services group, dedicated to solving our clients\' problems with expertise and attitude. Our culture is built on shared values of ambition, collaboration, and trust, celebrated annually through our Gateley Team Spirit awards.
Diversity, Inclusion, and Well-being
We promote a diverse and inclusive workplace, offering equal opportunities and flexible working patterns. Recognized as a Stonewall Diversity Champion and holder of the Law Society\'s Diversity and Inclusion Charter, we strive to support all employees in achieving their potential.
Additional Information
Successful applicants will undergo pre-employment screening relevant to the role, including eligibility, qualifications, criminal records, financial stability, and references.
#J-18808-LjbffrIT Support Analyst- 1st Line in Birmingham employer: Gateley
Gateley Plc is an exceptional employer, offering a dynamic and collaborative work environment within its IT department. With a strong focus on employee growth, we provide extensive learning and development opportunities, competitive salaries, and a range of benefits, all while promoting a culture of diversity and inclusion. Our commitment to flexibility and well-being ensures that every team member can thrive and contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst- 1st Line in Birmingham
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Microsoft Windows 10 and Office 365. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview.
✨Tip Number 2
Practice your customer service skills by role-playing common IT support scenarios with a friend. This will help you articulate your problem-solving approach and demonstrate your ability to communicate clearly and effectively.
✨Tip Number 3
Research Gateley Plc's culture and values, especially their commitment to diversity and inclusion. Being able to discuss how your personal values align with theirs can make a positive impression during your interactions with the team.
✨Tip Number 4
Be prepared to discuss your flexibility in providing support across different offices. Highlight any previous experiences where you've adapted to changing environments or worked collaboratively with remote teams.
We think you need these skills to ace IT Support Analyst- 1st Line in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the IT Support Analyst role. Emphasise your customer service skills, technical knowledge, and any experience with ticket management systems.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific technologies you are familiar with, such as Microsoft Windows 10 and Office 365, and explain how your skills can contribute to their IT Service Delivery team.
Showcase Communication Skills:Since excellent communication is key for this role, ensure your application reflects your ability to communicate clearly and effectively. Use concise language and structure your application well to demonstrate your organisational skills.
Highlight Flexibility and Teamwork:Mention any previous experiences where you have worked in a team or adapted to changing circumstances. This will show that you can be flexible and work collaboratively, which is important for the dynamic environment at Gateley Plc.
How to prepare for a job interview at Gateley
✨Showcase Your Customer Service Skills
As the first point of contact, it's crucial to demonstrate your excellent customer service skills. Prepare examples from your past experiences where you successfully resolved issues or provided support, highlighting your friendly and clear communication style.
✨Familiarise Yourself with Relevant Technologies
Make sure you have a good understanding of the technologies mentioned in the job description, such as Microsoft Windows 10, Office 365, and ITIL. Being able to discuss these tools confidently will show that you're well-prepared and knowledgeable.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility and the ability to work both independently and as part of a team. Be ready to share examples of how you've adapted to changing situations or collaborated effectively with colleagues in previous roles.
✨Prepare for Ticket Management Scenarios
Since managing tickets is a key part of the role, think about how you would handle different scenarios involving ticket logging and escalation. Practising responses to common support issues can help you feel more confident during the interview.
