At a Glance
- Tasks: Support client accounts with admin tasks, report preparation, and appointment management.
- Company: Join a forward-thinking firm with a strong team spirit and diverse culture.
- Benefits: Competitive pay, bonuses, flexible working, and extensive learning opportunities.
- Other info: Enjoy a supportive environment with great career progression and work-life balance.
- Why this job: Be part of a dynamic team making a real impact in client services.
- Qualifications: Strong organisational skills and clear communication abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role involves providing essential administrative and coordination support. You will work closely with the Client Account Manager and wider technical teams to keep workflows moving, ensure accurate reporting and maintain a high-quality service to clients, homeowners and suppliers.
You’ll be responsible for preparing and issuing reports, coordinating inspections, managing appointments, and supporting the wider team during peak periods or staff leave. The role requires strong organisation, clear communication and a proactive approach to problem-solving.
You will be responsible for the following:
- Prepare and type technical reports, ensuring accuracy and timely completion.
- Allocate the primary resource for each job where required.
- Book one-off technical inspections and coordinate logistics.
- Manage homeowner appointments via phone and email, ensuring clear communication and accurate records.
- Support the programming and coordination of work during periods of high demand.
- Issue scheme reports to client and homeowners, ensuring correct distribution to all stakeholders.
- Liaise with external suppliers, ensuring smooth communication and coordination.
- Request purchase orders (POs) as part of aged-debt management.
- Prepare outbound mail including letters and flyers for franking and postal dispatch.
- Assist with online booking forms and digital submissions as required.
The person should demonstrate the following attributes:
- Detail-focused, with the ability to produce accurate reports and maintain meticulous records.
- Confident in communicating, both in writing and over the phone with internal and external stakeholders.
- Proactive and solutions-driven, able to respond to changing demands and support wider programming needs.
- Comfortable managing multiple tasks, prioritising effectively in a fast-moving environment.
- Collaborative, with a positive, team-minded approach and a willingness to step in and support others when needed.
The benefits include support, coaching and feedback from colleagues, competitive remuneration, learning and development opportunities, and a comprehensive rewards package.
Gateley is committed to diversity, inclusion and well-being, providing equal opportunities for all and flexible working patterns to help achieve a good work/life balance.
If you are successful in receiving an offer of a role with our company, a variety of pre-employment screening checks will be completed.
Client Account Assistant in Chester employer: Gateley
Gateley Smithers Purslow is an exceptional employer that prioritises employee development and well-being, offering a competitive remuneration package alongside extensive learning opportunities through our Learn platform. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and supported in their career progression. Located in a dynamic environment, we provide flexible working patterns to help maintain a healthy work-life balance, making us an attractive choice for those seeking meaningful and rewarding employment.
