Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide deskside and remote IT support while mentoring first-line analysts.
- Company: Dynamic professional services group in the UK with a supportive team culture.
- Benefits: Competitive salary, development opportunities, and a collaborative work environment.
- Why this job: Join a vibrant team and tackle exciting IT challenges every day.
- Qualifications: In-depth knowledge of Microsoft Active Directory and networking principles required.
- Other info: Great career growth potential in a fast-paced industry.
The predicted salary is between 28800 - 43200 £ per year.
A dynamic professional services group in the UK is seeking a 2nd Line Support Analyst to join their IT department. The successful candidate will provide deskside and remote support, mentor first-line analysts, and respond proactively to IT issues.
Ideal applicants will have in-depth knowledge of Microsoft Active Directory and networking principles.
The role offers a competitive remuneration package, development opportunities, and a supportive team environment, making it an exciting place to work.
2nd Line IT Support Analyst - Desk-side & Remote employer: Gateley
Contact Detail:
Gateley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line IT Support Analyst - Desk-side & Remote
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft Active Directory and networking principles, as these are key for the role.
✨Tip Number 3
Show off your mentoring skills! Think of examples where you've helped others in IT support. This will highlight your ability to guide first-line analysts and fit into the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 2nd Line IT Support Analyst - Desk-side & Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Active Directory and networking principles. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the 2nd Line Support Analyst position and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and respond proactively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Gateley
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory and networking principles. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you've employed.
✨Showcase Your Mentoring Skills
Since the role involves mentoring first-line analysts, think of examples where you've helped others grow. Prepare to share specific instances where your guidance made a difference, highlighting your ability to communicate complex ideas simply.
✨Demonstrate Proactive Problem-Solving
The company values proactive responses to IT issues, so come prepared with examples of how you've anticipated problems before they escalated. Discuss your approach to identifying potential issues and the steps you took to resolve them.
✨Emphasise Team Collaboration
This role is all about being part of a supportive team environment. Think of times when you've worked closely with colleagues to solve problems or improve processes. Be ready to explain how you contribute to a positive team dynamic.
