Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead transformative customer implementations and optimise workflows using AI technology.
- Company: Join Gatekeeper, a market leader in contract and risk management solutions.
- Benefits: Enjoy flexible hours, remote work, generous holidays, and health perks.
- Why this job: Make a real impact by helping clients transform their compliance and risk management processes.
- Qualifications: 5+ years in software implementation with strong data analysis and mentoring skills.
- Other info: Be part of a diverse team across 18 countries, with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Gatekeeper is the ONLY unified contract & third-party risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform – helping lean teams stay compliant, efficient, and audit-ready.
Gatekeeper has achieved consistent, profitable growth year-over-year, serving customer s such as Ford, The Telegraph, Autotrader, SumUp, Crocs, and Funding Circle. Following investment from Vista Equity Partners , we’re expanding our global customer facing team and we’re looking for a Senior Solutions Engineer to help shape the next generation of delivery excellence.
Note: This is a fully remote position, open to applicants based in the UK. There may be occasional travel required to support customer implementations, company events, and team meetups (expected travel less than 25%).
Role Overview
As a Senior Implementation Consultant, you will own the phased implementation strategy for complex, high-value enterprise accounts. You’ll consult on customers’ business processes and translate them into highly efficient Gatekeeper workflows, configuring core and advanced features to drive rapid Time to First Value and long-term adoption.
Beyond initial go-live, you will lead the continuous optimisation of how your customers use Gatekeeper – embedding new AI and automation capabilities, refining workflows as their needs evolve, and proactively identifying and driving expansion opportunities in partnership with the Account Director. Your goal is to maximise value, deliver successful customers to the next renewal, and transform how they manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform.
Working across a number of strategic accounts, you will be the senior technical authority and primary escalation point, setting the bar for configuration quality, delivery excellence, and stakeholder engagement. Your goal is to transform the way our customers manage compliance, risk, and supplier relationships, powered by Gatekeeper’s AI-first platform.
Key Responsibilities
- Lead and partner with the Account Director to manage a number of high-value and Enterprise customers, acting as their key strategic and technical point of contact.
- Own and lead the full customer journey, from complex, multi-phase implementations to long-term strategic success, ensuring all metrics are met and adopted.
- Lead customers in translating complex business processes into efficient, scalable Gatekeeper workflows and automations.
- Oversee and manage complex technical actions, including advanced configuration requests, workflow design, data migration strategy, and user permissions.
- Define and track key success metrics such as Time to First Value (TTFV) for your customers in line with the phased implementation approach.
- Drive the strategy for customer health and usage, identifying opportunities for optimisation and mitigating any engagement or usage risks.
- Identify and surface expansion opportunities based on deep customer knowledge and pass them to the relevant Account Director.
- Support the renewal process by preparing reviews, demonstrating long-term value, and highlighting key platform engagement.
- Act as a senior escalation point for technical support, troubleshooting complex issues and collaborating with the wider Gatekeeper team to ensure fast, effective resolutions.
- Be the voice of your customer, championing their needs and providing structured feedback to the Product team to influence the roadmap.
- Stay at the forefront of new product releases, best practices, and AI advancements, sharing knowledge with the team.
Requirements
- 5+ years’ experience in software implementation or Professional Services roles within SaaS, ideally in CLM, Procurement, or Risk Management technology.
- Demonstrable history of leading high-impact, end-to-end software implementations, delivering measurable value, improving client satisfaction, and successfully onboarding new Enterprise customers onto a SaaS platform.
- Expertise in defining, managing, and achieving implementation milestones, including MVP and driving Time to First Value (TTFV), ensuring clear success criteria are met.
- Strong grounding in data analysis, workflow logic, and configuration management.
- Hunger to explore new AI advancements, with demonstrable proficiency or exposure to AI-enabled workflows and automation platforms.
- Strong project management and business analysis skills, capable of tracking time, reporting progress, identifying risks, and implementing mitigation strategies.
- Proven track record of mentoring or leading peers (even informally), are a natural problem-solver, a lifelong learner, and are eager to improve implementation methodologies.
Nice to Have
- Experience with Vendor Management or Contract Lifecycle Management (CLM) platforms.
- Familiarity with BI tools (e.g., Power BI, Looker, Tableau) or SQL for reporting and analytics.
- Exposure to change management or enablement strategy within enterprise SaaS.
Benefits
- 100% remote working: live anywhere in the UK, no offices and no commute
- Generous annual leave allowance
- Comprehensive benefits package including:
- Private health cover
- Company pension scheme
- Life Assurance
- Group Income Protection
We live by our company vision and values . If these ring true to you, then we’d like to talk to you.
Gatekeeper offers a diverse and multicultural working environment, currently spanning 18 countries. We respect each other’s differences and welcome candidates from all backgrounds.
Senior Implementation Consultant | REMOTE (UK) employer: Gatekeeper
Contact Detail:
Gatekeeper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Implementation Consultant | REMOTE (UK)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in similar roles. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Gatekeeper’s platform and its AI capabilities. Show us you’re not just interested in the role but also passionate about how our tech transforms compliance and risk management.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led successful implementations or improved client satisfaction. We love hearing about real-world impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can keep you top of mind. Plus, it shows us you’re genuinely interested!
We think you need these skills to ace Senior Implementation Consultant | REMOTE (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in software implementation and SaaS. We want to see how your skills align with the role of Senior Implementation Consultant, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role involves a lot of data analysis and translating metrics into business value, be sure to include examples of how you've used data to drive success in past projects. We love seeing candidates who can demonstrate their analytical prowess!
Highlight Your Mentoring Experience: As a Senior Implementation Consultant, you'll be mentoring others, so share any experiences where you've led or supported your peers. We’re looking for those who can inspire and guide others, even if it was in an informal setting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Gatekeeper!
How to prepare for a job interview at Gatekeeper
✨Know Your Stuff
Make sure you understand Gatekeeper's platform and its AI capabilities inside out. Familiarise yourself with the key features, especially how they relate to compliance and risk management. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've led successful software implementations or improved client satisfaction. Highlight measurable outcomes like ROI or adoption rates to illustrate your impact. This will resonate well with the interviewers looking for someone who can drive success.
✨Ask Insightful Questions
Come prepared with questions that show your understanding of the industry and the challenges Gatekeeper faces. Inquire about their approach to continuous improvement and how they leverage AI in their processes. This not only shows your interest but also positions you as a strategic thinker.
✨Be a Team Player
Since the role involves mentoring and collaboration, emphasise your experience working in cross-functional teams. Share instances where you've successfully partnered with others to achieve common goals. This will highlight your ability to fit into their culture and contribute positively to the team dynamic.
