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For Companies At a Glance
- Tasks: Manage high-value accounts, drive growth, and ensure customer satisfaction.
- Company: Join Gatekeeper, a leading SaaS platform revolutionising contract management.
- Benefits: Enjoy 100% remote work, generous leave, and comprehensive benefits.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: 8+ years in account management or sales, with a focus on customer success.
- Other info: Diverse, multicultural environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.
Note: This is a fully remote position, open to applicants based in the UK.
Role Overview
As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.
Key Responsibilities
- Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
- Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.
- Cross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
- Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
- Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
- Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
- Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
- Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.
Qualifications
- Experience: 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth.
- Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
- AI-Driven Value & Efficiency: Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies - improving quality and speed with outcomes that are clear and measurable.
- Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
- Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.
- Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.
- Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.
- Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.
Benefits
- 100% remote working: live anywhere in the UK, no offices and no commute
- Generous annual leave allowance
- Comprehensive benefits package including:
- Private health cover
- Company pension scheme
- Life Assurance
- Group Income Protection
We live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you! Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds. Apply now to join Gatekeeper in our exciting journey of growth and innovation.
Please note, this role is likely to involve some national and international travel.
Account Director for SaaS Solution | REMOTE (UK) employer: Gatekeeper
Contact Detail:
Gatekeeper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director for SaaS Solution | REMOTE (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A personal introduction can make all the difference when you're aiming for that Account Director role.
✨Tip Number 2
Show off your expertise! Prepare to discuss how your experience aligns with Gatekeeper's mission. Be ready to share specific examples of how you've driven customer satisfaction and growth in previous roles.
✨Tip Number 3
Research, research, research! Understand Gatekeeper’s products and the challenges they solve. This will help you position yourself as a trusted advisor during interviews and discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our exciting journey.
We think you need these skills to ace Account Director for SaaS Solution | REMOTE (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in SaaS and account management, and show how your skills align with our customer-centric approach.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven growth and retention in previous roles. Use numbers and data to back up your claims – we love a good success story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our culture. Share what excites you about the role and why you want to join Gatekeeper.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Gatekeeper
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Gatekeeper's solutions and how they fit into the Vendor & Contract Lifecycle Management space. Familiarise yourself with the AI-driven features and be ready to discuss how these can benefit customers.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your experience in building strong relationships with clients. Be ready to discuss specific strategies you've used to drive customer satisfaction and retention, as this role is all about nurturing high-value accounts.
✨Demonstrate Analytical Skills
Since data-driven insights are crucial for this position, come prepared to talk about how you've used analytics in previous roles. Share instances where you've identified growth opportunities or improved account performance through data.
✨Be Ready for Strategic Thinking Questions
Expect questions that assess your ability to create and execute account plans. Think about how you would align customer goals with Gatekeeper’s offerings and be prepared to discuss your thought process in developing these strategies.
