Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage high-value accounts, drive growth, and ensure customer satisfaction.
- Company: Join Gatekeeper, a leading SaaS platform revolutionising contract management.
- Benefits: Enjoy 100% remote work, generous leave, and comprehensive health benefits.
- Other info: Diverse, multicultural team with opportunities for travel and personal development.
- Why this job: Be part of a fast-growing company making a real impact with innovative solutions.
- Qualifications: 8+ years in account management or sales, with a focus on customer success.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Gatekeeper is the ONLY unified contract & third‑party‑risk management platform that protects compliance‑centric organisations by delivering company‑wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit‑ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.
As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high‑value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer‑centric approach to strengthen relationships, drive renewals, identify upsell and cross‑sell opportunities, and ensure our customers achieve maximum value from our solutions.
Key Responsibilities
- Expansion & Growth: Identify opportunities for upselling and cross‑selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
- Account Retention: Build strong, long‑lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.
- Cross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
- Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
- Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
- Domain & Product Expertise: Become a subject‑matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
- Data‑Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
- Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.
Requirements
- Experience: 8+ years of experience in a customer‑facing, account management, sales or customer success role within mid‑market or enterprise SaaS, with a focus on retention, expansion, and account growth.
- Customer‑Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
- AI‑Driven Value & Efficiency: Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies - improving quality and speed with outcomes that are clear and measurable.
- Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
- Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross‑sell targets.
- Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.
- Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.
- Adaptability: Thrives in a fast‑paced, ever‑evolving environment, with a high degree of ownership and autonomy.
What we offer
- 100% remote working: live anywhere in the UK, no offices and no commute
- Generous annual leave allowance
- Comprehensive benefits package including:
- Private health cover
- Company pension scheme
- Life Assurance
- Group Income Protection
We live by our company vision and values. If these ring true and if you’re a customer‑focused professional passionate about growing and retaining high‑value accounts, we’d love to hear from you! Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds. Apply now to join Gatekeeper in our exciting journey of growth and innovation.
Please note, this role is likely to involve some national and international travel.
Account Director for SaaS Solution | REMOTE (UK) employer: Gatekeeper | part of Cinergy Group
Contact Detail:
Gatekeeper | part of Cinergy Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director for SaaS Solution | REMOTE (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A personal introduction can make all the difference when you're trying to land that Account Director role.
✨Tip Number 2
Research the company inside out. Understand Gatekeeper's products and their impact on customers. This knowledge will help you tailor your conversations and show you're genuinely interested in helping them grow.
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer success. Use the STAR method to structure your answers, showcasing your experience in retention and growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind and show your commitment to joining the Gatekeeper team.
We think you need these skills to ace Account Director for SaaS Solution | REMOTE (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Account Director. Highlight your experience in account management and customer success, especially in SaaS. We want to see how you've driven growth and retention in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer-centric roles and how you can help our clients maximise value from Gatekeeper's solutions. Be genuine and let your personality come through!
Showcase Your Achievements: Quantify your successes! Whether it's revenue growth, customer satisfaction scores, or successful upsells, we love numbers that tell a story. This helps us see the impact you've made in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Gatekeeper!
How to prepare for a job interview at Gatekeeper | part of Cinergy Group
✨Know Your Product Inside Out
Before the interview, make sure you understand Gatekeeper's solutions and how they fit into the Vendor & Contract Lifecycle Management space. Familiarise yourself with their AI engine, LuminIQ, and think about how you can leverage this knowledge to demonstrate your expertise and show how you can help customers maximise value.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experience that highlight your ability to build strong relationships and drive customer satisfaction. Think about specific instances where you've successfully retained or expanded accounts, and be ready to discuss how you identified upsell opportunities based on customer needs.
✨Be Data-Driven
Since the role involves using data to monitor account health and identify growth opportunities, come prepared with examples of how you've used analytics in previous roles. Discuss how you’ve leveraged data to inform your strategies and decision-making processes, and be ready to talk about the impact it had on your accounts.
✨Demonstrate Strategic Thinking
Think about how you would approach creating customised account plans for Gatekeeper’s clients. Be ready to discuss your strategic thinking process and how you align customer goals with business objectives. This will show that you can not only manage accounts but also contribute to their growth.