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For Companies At a Glance
- Tasks: Manage high-value accounts, drive growth, and ensure customer satisfaction.
- Company: Join Gatekeeper, a leading SaaS platform revolutionising contract management.
- Benefits: Enjoy 100% remote work, generous leave, and comprehensive benefits.
- Other info: Diverse, multicultural environment with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: 8+ years in account management or sales, with a focus on customer success.
The predicted salary is between 60000 - 80000 £ per year.
Gatekeeper is the ONLY unified contract & third-party-risk management platform that protects compliance-centric organisations by delivering company-wide control to reduce risk and cost. Powered by our AI engine, LuminIQ, we embed risk checks, accelerate contracting, and surface savings in one platform—helping lean teams stay compliant, efficient, and audit-ready. Gatekeeper has consistently achieved significant, profitable growth YoY, with our customer base including Ford, The Telegraph, Autotrader, SumUp, Crocs and Funding Circle. Following private equity investment from Vista Equity Partners we are scaling rapidly and looking to build out our Account Director team.
Note: This is a fully remote position, open to applicants based in the UK.
Role Overview
As an Account Director at Gatekeeper, you will be the primary contact and owner of a portfolio of high-value existing accounts, responsible for retaining, growing, and expanding these relationships. This strategic role requires a customer-centric approach to strengthen relationships, drive renewals, identify upsell and cross-sell opportunities, and ensure our customers achieve maximum value from our solutions.
Key Responsibilities
- Expansion & Growth: Identify opportunities for upselling and cross-selling additional Gatekeeper solutions by understanding customer needs and aligning our products to their business goals to help drive net revenue retention (NRR).
- Account Retention: Build strong, long-lasting relationships with key stakeholders within your accounts, ensuring high customer satisfaction and loyalty to drive renewals to reduce logo churn.
- Cross Functional Collaboration: Partner with the Customer teams to ensure smooth onboarding, product adoption, and continued engagement, maximising customer value and product utilisation.
- Strategic Account Planning: Develop, collaborate on and execute customised account plans that align with customer goals and Gatekeeper’s growth objectives.
- Problem Solving: Act as a trusted advisor to customers, proactively identifying and addressing potential issues, providing solutions, and ensuring positive outcomes.
- Domain & Product Expertise: Become a subject matter expert in Gatekeeper’s product offerings and the broader domain of Vendor & Contract Lifecycle Management (VCLM). Leverage this expertise to guide customers in maximising the value of our solutions and to position yourself as a trusted consultant.
- Data-Driven Insights: Use data and analytics to monitor account health, and customer usage to help identify growth opportunities. Regularly report on account performance and forecast renewal and expansion revenue.
- Customer Advocacy: Serve as a voice of the customer within Gatekeeper, relaying product feedback to the product and development teams to help drive improvements that align with customer needs.
Qualifications
- Experience: 8+ years of experience in a customer-facing, account management, sales or customer success role within mid-market or enterprise SaaS, with a focus on retention, expansion, and account growth.
- Customer-Centric Mindset: A deep understanding of customer needs and the ability to develop strategies that drive customer satisfaction, retention, and growth.
- AI-Driven Value & Efficiency: Proactive in using AI to uncover insights and automate workflows, delivering deeper customer value and repeatable efficiencies — improving quality and speed with outcomes that are clear and measurable.
- Relationship Management: Proven ability to build strong, trusted relationships with senior stakeholders in enterprise organisations.
- Commercial Acumen: Strong ability to identify revenue growth opportunities within existing accounts and achieve upsell and cross-sell targets.
- Analytical Skills: Comfortable using data and insights to make informed decisions and develop strategies for account growth and retention.
- Strategic Thinking: Ability to create and execute account plans that align customer goals with Gatekeeper’s offerings.
- Adaptability: Thrives in a fast-paced, ever-evolving environment, with a high degree of ownership and autonomy.
Benefits
- 100% remote working: live anywhere in the UK, no offices and no commute
- Generous annual leave allowance
- Comprehensive benefits package including:
- Private health cover
- Company pension scheme
- Life Assurance
- Group Income Protection
We live by our company vision and values. If these ring true and if you’re a customer-focused professional passionate about growing and retaining high-value accounts, we’d love to hear from you! Gatekeeper offers a diverse and multicultural working environment, currently spanning 15 countries. We respect each other’s differences and welcome candidates from all backgrounds. Apply now to join Gatekeeper in our exciting journey of growth and innovation.
Please note, this role is likely to involve some national and international travel.
Account Director for SaaS Solution | REMOTE (UK) employer: Gatekeeper Ltd
Contact Detail:
Gatekeeper Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director for SaaS Solution | REMOTE (UK)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A personal introduction can make all the difference when you're aiming for that Account Director role.
✨Tip Number 2
Research the company inside out. Understand Gatekeeper's products and their impact on clients. This knowledge will help you tailor your conversations and show you're genuinely interested in helping customers succeed.
✨Tip Number 3
Prepare for interviews by practising common questions related to account management and customer success. Use real-life examples from your experience to demonstrate how you've driven growth and retained clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Gatekeeper team and contributing to our exciting journey.
We think you need these skills to ace Account Director for SaaS Solution | REMOTE (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in SaaS and account management, and show how your skills align with our customer-centric approach.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven growth and retention in previous roles. Use numbers and data to back up your claims—this will help us see the impact you've made!
Be Authentic: Let your personality shine through in your application. We want to get a sense of who you are beyond your professional experience. Share your passion for customer success and how you can contribute to our mission at Gatekeeper.
Apply Through Our Website: For the best chance of getting noticed, apply directly through our website. This way, your application goes straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Gatekeeper Ltd
✨Know Your Product Inside Out
Before the interview, make sure you understand Gatekeeper's platform and its unique features. Familiarise yourself with how LuminIQ works and how it benefits customers. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experience where you've successfully built relationships with clients. Highlight how you identified their needs and aligned solutions to drive satisfaction and retention. This will illustrate your ability to thrive in a customer-facing role.
✨Be Data-Driven
Since the role involves using data to monitor account health, come prepared with examples of how you've used analytics in previous positions. Discuss how you leveraged insights to identify growth opportunities or improve customer engagement, showcasing your analytical skills.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges that might arise in account management and how you would address them. Be ready to discuss specific situations where you acted as a trusted advisor, providing solutions that led to positive outcomes for your clients.