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- Tasks: Lead quality control and training initiatives to ensure top-notch customer experiences.
- Company: Join a challenger bank founded in 2007, committed to Shariah principles and innovative finance solutions.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a rewarding pension plan.
- Why this job: Be part of a dynamic team focused on excellence and continuous improvement in banking.
- Qualifications: Knowledge of mortgage regulations and MS Office; ideally hold Competent Supervisor status.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Learning and Development programme.
Key responsibilities:
- Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time' across the Customer and Broker journey.
- Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes.
- Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
- Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies.
- Provide feedback on individual performance objectives and monitor progress.
- Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
- Support major incident identification, escalation, and resolution.
- Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses. Provide independent assurance of compliance with policies.
- Liaise (in conjunction with the Customer Governance Manager) with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
- Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Skills required:
- Good working knowledge of Mortgage and Home Finance regulation.
- Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
- Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
- Understanding of compliance with group policies including Conduct Risk.
- Ideally hold a Competent Supervisor status.
About us:
Founded in 2007, we are a challenger bank that operates in accordance with Shariah principles, with offices in London, Milton Keynes and Wilmslow. We offer personal and corporate savings products and finance for UK residential and commercial property, in addition to sourcing and advising on UK real estate investments.
Additional Details:
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Quality Control and Procedures Supervisor employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Control and Procedures Supervisor
✨Tip Number 1
Familiarise yourself with the latest Mortgage and Home Finance regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a rapidly changing industry.
✨Tip Number 2
Network with professionals in the banking and finance sector, especially those who have experience in quality control and operational risk. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've identified training gaps or improved processes in previous roles. This will showcase your problem-solving skills and your ability to contribute to a 'Right First Time' culture.
✨Tip Number 4
Research Gatehouse Bank's values and culture. Understanding their approach to customer service and compliance will allow you to tailor your responses during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Quality Control and Procedures Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Quality Control and Procedures Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operational risk management, training assessments, and compliance monitoring. Use specific examples that demonstrate your ability to support a 'Right First Time' culture.
Showcase Your Skills: Make sure to mention your knowledge of mortgage and home finance regulations, as well as your proficiency in MS Office applications. If you hold a Competent Supervisor status, be sure to include this in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role and the company. Mention why you are interested in working for a challenger bank like Gatehouse Bank and how you can contribute to their goals.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the Quality Control and Procedures Supervisor position. Familiarise yourself with the key aspects of operational risk management and the importance of compliance in the banking sector.
✨Showcase Your Knowledge of Regulations
Demonstrate your understanding of mortgage and home finance regulations during the interview. Be prepared to discuss how these regulations impact quality control and customer outcomes, as well as any relevant experiences you've had in this area.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle compliance issues. Think of examples from your past experience where you identified training gaps or improved procedures, and be ready to explain your thought process.
✨Highlight Your Analytical Skills
As the role involves evaluating performance metrics and conducting root cause analysis, be sure to highlight your analytical skills. Discuss any tools or methods you’ve used to monitor performance and how you’ve applied data to drive improvements in processes.
