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- Tasks: Manage operational risk and support training within the Home Finance Distribution team.
- Company: Join a challenger bank founded in 2007, committed to Shariah principles.
- Benefits: Enjoy 25 days holiday, pension plan, private medical insurance, and more.
- Why this job: Be part of a culture focused on excellence and customer satisfaction.
- Qualifications: Knowledge of mortgage regulations and proficiency in MS Office required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
To effectively support the implementation and manage the Bank’s approach to 1st Line Operational Risk including implementation and monitoring of the Training and Competence Scheme and the mandatory aspects of the Learning and Development programme.
Support Head of Home Finance Distribution building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time' across the Customer and Broker journey.
Undertake the required Training and Competence and mandatory aspects of Learning and Development assessments, assessing the suitability of advice and customer outcomes.
Liaise with Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to QC.
Continuously evaluate and identify training gaps within the Home Finance Distribution teams, recommending changes to procedures and policies.
Provide feedback on individual performance objectives and monitor progress.
Facilitate reporting and presentation of performance metrics against the controls and service frameworks.
Supporting major incident identification, escalation, and resolution.
Undertake risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses.
Provide independent assurance of compliance with policies.
Liaise (in conjunction with the Customer Governance Manager) with Internal Audit and Compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
Monitor and review Customer and Broker complaints and feedback across platforms to assess any trends and link to processes and procedures improvements.
Good working knowledge of Mortgage and Home Finance regulation.
Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
Knowledge of UK banking (Customer Service, Credit, Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
Understanding of compliance with group policies including Conduct Risk.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank.
Locations
Quality and Control Manager employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Control Manager
✨Tip Number 1
Familiarise yourself with the specific regulations and compliance requirements related to Mortgage and Home Finance. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the industry.
✨Tip Number 2
Network with professionals in the banking and finance sector, especially those who have experience in quality control and operational risk. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with training and competence assessments. Be ready to share examples of how you've identified training gaps and implemented solutions in previous roles.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've conducted root cause analysis in past positions. Highlighting your ability to identify weaknesses and recommend improvements will set you apart.
We think you need these skills to ace Quality and Control Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Quality and Control Manager position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in operational risk management, training and competence schemes, and compliance monitoring. Use specific examples to demonstrate your expertise in these areas.
Showcase Your Skills: Make sure to mention your proficiency in MS Office applications and your understanding of UK banking regulations. This will show that you have the necessary skills to excel in the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the position and the company. Explain why you want to work for Gatehouse Bank and how you can contribute to their goals.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations of a Quality and Control Manager. Familiarise yourself with the Bank’s approach to Operational Risk and the importance of the Training and Competence Scheme.
✨Showcase Your Analytical Skills
Be prepared to discuss your experience with root cause analysis and how you've previously identified training gaps or compliance issues. Use specific examples to demonstrate your ability to evaluate performance metrics and recommend improvements.
✨Familiarise Yourself with Regulations
Since the role requires a good working knowledge of Mortgage and Home Finance regulations, brush up on relevant laws and guidelines. Being able to discuss these confidently will show your commitment to compliance and risk management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world situations. Think of scenarios where you had to manage complaints or improve processes, and be ready to explain your thought process and outcomes.
