Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support daily payment processing and documentation for client transactions.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Why this job: Be part of a socially responsible bank with a focus on fair play and transparency.
- Qualifications: Experience in customer service within finance and understanding of transaction processes required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose
Responsible for all documentation, administration, and reconciliation to support the daily review, identification & posting of client payments related to BTL/HPP business. The role holder will be part of the centralised payment control team for processing payments originating from Treasury, Real Estate, Commercial Finance and BTL/HPP transactions.
Role Duties
- Download daily Raw statements from correspondent bank online portal.
- Create Spreadsheets using RAW data for Direct Debit & Non-DD accounts.
- Review transactions from Non-DD account. Identify Valuation and Retention fees and update CS fee spreadsheet. Pass entries in core banking system to reflect receipt.
- Identify customer payments and update client record in core banking system.
- Ensure external counterpart designated transactions are identified and noted on the correspondent bank Non-DD account master transaction log.
- Identify Capital repayments and check against Overpayments spreadsheet before posting transaction in core banking systems. Any discrepancies are noted and communicated to Customer Services for additional information.
- Identify Redemption amounts and check against Redemption spreadsheet. Enter transaction details in core banking systems ensuring correct underlying GL account used.
- Daily posting in core banking systems of Non-DD & DD income breakdown, utilising reports to include external counterpart designated account GL postings.
Required Skills
- Experience in a Customer Service/Back-office environment within a Financial institution.
- Able to demonstrate a good understanding of BTL/HPP transaction processing.
- Able to demonstrate a good understanding of transaction lifecycle management; know the principles of ‘four eyes’ control and be fully risk aware.
- Effective communication skills, comfortable with dealing with employees at all levels and be able to build cross divisional relationships.
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
Additional Details
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Operations Assistant employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the BTL/HPP transaction processing. Understanding the specifics of these transactions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your spreadsheet skills, especially in creating and managing data for financial transactions. Being able to showcase your proficiency in Excel or similar tools can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Gatehouse Bank. They can provide insights into the company culture and the specific expectations for the Operations Assistant role, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your experience in customer service and back-office environments. Be ready to give examples of how you've effectively communicated and built relationships across different teams, as this is crucial for the role.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the Operations Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or back-office roles within financial institutions. Mention specific tasks that relate to transaction processing and documentation management.
Showcase Communication Skills: Since effective communication is crucial for this role, provide examples in your application that demonstrate your ability to interact with various stakeholders and build relationships across divisions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A well-presented application reflects attention to detail, which is essential for the Operations Assistant role.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Assistant. Familiarise yourself with tasks like processing payments, managing documentation, and reconciliation. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Customer Service Skills
Since experience in a customer service or back-office environment is crucial, prepare examples from your past roles where you effectively handled customer queries or resolved issues. Highlight your ability to communicate clearly and build relationships across different teams.
✨Demonstrate Financial Acumen
Be ready to discuss your understanding of transaction lifecycle management and the principles of 'four eyes' control. Brush up on relevant financial concepts, especially those related to BTL/HPP transactions, as this will show your preparedness for the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team structure, the bank's approach to risk management, or opportunities for professional development. It shows your interest in the role and helps you assess if it's the right fit for you.
