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For Companies At a Glance
- Tasks: Support daily payment processing and documentation for client transactions.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Why this job: Be part of a socially responsible bank with a focus on fair play and transparency.
- Qualifications: Experience in customer service within finance and understanding of transaction processes required.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Role Purpose
Responsible for all documentation, administration, and reconciliation to support the daily review, identification & posting of client payments related to BTL/HPP business. The role holder will be part of the centralised payment control team for processing payments originating from Treasury, Real Estate, Commercial Finance and BTL/HPP transactions.
Role Duties
- Download daily Raw statements from correspondent bank online portal.
- Create Spreadsheets using RAW data for Direct Debit & Non-DD accounts.
- Review transactions from Non-DD account. Identify Valuation and Retention fees and update CS fee spreadsheet. Pass entries in core banking system to reflect receipt.
- Identify customer payments and update client record in core banking system.
- Ensure external counterpart designated transactions are identified and noted on the correspondent bank Non-DD account master transaction log.
- Identify Capital repayments and check against Overpayments spreadsheet before posting transaction in core banking systems. Any discrepancies are noted and communicated to Customer Services for additional information.
- Identify Redemption amounts and check against Redemption spreadsheet. Enter transaction details in core banking systems ensuring correct underlying GL account used.
- Daily posting in core banking systems of Non-DD & DD income breakdown, utilising reports to include external counterpart designated account GL postings.
Required Skills
- Experience in a Customer Service/Back-office environment within a Financial institution.
- Able to demonstrate a good understanding of BTL/HPP transaction processing.
- Able to demonstrate a good understanding of transaction lifecycle management; know the principles of ‘four eyes’ control and be fully risk aware.
- Effective communication skills, comfortable with dealing with employees at all levels and be able to build cross divisional relationships.
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
Additional Details
We offer highly attractive reward package; the typical benefits include:
25 days holiday entitlement increasing with service
Pension plan
Private medical insurance
Dental cover
Income protection
Life assurance
Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Operations Assistant employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Familiarise yourself with the BTL/HPP transaction processing. Understanding the specifics of these transactions will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your spreadsheet skills, especially in creating and managing data. Being able to showcase your proficiency in handling RAW data and creating reports will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Gatehouse Bank. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Prepare to discuss your experience in customer service and back-office environments. Be ready to share specific examples that highlight your communication skills and ability to build relationships across divisions.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and required skills for the Operations Assistant position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service or back-office roles within a financial institution. Mention specific tasks that relate to transaction processing and documentation management.
Showcase Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to interact with various stakeholders and build relationships across divisions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or inconsistencies. A well-presented application reflects attention to detail, which is crucial for the Operations Assistant role.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Assistant. Familiarise yourself with tasks like processing payments, managing documentation, and transaction lifecycle management. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since experience in a customer service or back-office environment is crucial, prepare examples from your past roles where you effectively communicated with clients or resolved issues. Highlight how these experiences have equipped you to handle the demands of this position.
✨Demonstrate Attention to Detail
Given the nature of the job, attention to detail is key. Be ready to discuss how you ensure accuracy in your work, especially when dealing with financial transactions. You might want to share specific instances where your meticulousness made a difference.
✨Prepare Questions
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
