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- Tasks: Support legal due diligence for home purchase plans and enhance customer experience.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Why this job: Make a real impact in finance while working flexibly with a supportive team.
- Qualifications: Passion for customer service and understanding of mortgage operations required.
- Other info: Great career growth opportunities in a dynamic and inclusive environment.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Role Duties- Assist Direct Advisers in managing the daily work queue and management of pipelines.
- Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
- Liaise with customers via our online chat facility.
- Work collaboratively with key colleagues and stakeholders.
- Liaise with customers to provide any outstanding documentation required to progress applications.
- Check all supporting documentation thoroughly to ensure it meets Bank criteria.
- Understanding of Mortgage/Home Purchase Plan operations.
- A passion and enthusiasm for providing a high level of service and communication to customers.
- Awareness and demonstrated experience working within a financial services environment.
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
Additional DetailsWe offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Direct Finance Support Officer in Northampton employer: Gatehouse Bank Plc.
Contact Detail:
Gatehouse Bank Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Finance Support Officer in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Gatehouse Bank and understand their values, especially around customer service and compliance. Tailor your answers to show how you can contribute to their mission and enhance the customer experience.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your skills and experiences relevant to the Direct Finance Support Officer role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Gatehouse Bank team.
We think you need these skills to ace Direct Finance Support Officer in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Direct Finance Support Officer role. Highlight your experience in mortgage operations and customer service, as these are key to what we’re looking for at Gatehouse Bank.
Show Your Enthusiasm: We love seeing passion! In your application, let us know why you’re excited about working in financial services and how you can contribute to providing a top-notch customer experience.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-structured applications that make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know Your Stuff
Make sure you brush up on your understanding of Mortgage and Home Purchase Plan operations. Familiarise yourself with the legal due diligence process and the specific compliance procedures at Gatehouse Bank. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of communication with customers, be ready to discuss your approach to providing excellent customer service. Think of examples where you've gone above and beyond for a customer, and be prepared to explain how you would handle customer enquiries effectively.
✨Collaboration is Crucial
This position requires working closely with case managers and other stakeholders. Be prepared to talk about your experience in collaborative environments. Share specific instances where teamwork led to successful outcomes, and highlight your ability to communicate clearly and effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.