At a Glance
- Tasks: Manage home finance applications and ensure a smooth customer journey.
- Company: Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: 25 days holiday, private medical insurance, and flexible hybrid working.
- Other info: Equal opportunities employer with great career development potential.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in financing processes and a passion for service excellence.
The predicted salary is between 30000 - 40000 € per year.
About Gatehouse Bank Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We’re proud to combine strong values with a modern, customer-first approach.
The role Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You’ll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.
What you'll be doing:
- Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike.
- Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank’s reputation as a trusted specialist financier.
- Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards.
- Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's.
- Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's.
- Complete all pre-completion checks accurately and efficiently prior to the release of funds.
- Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs.
- Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation.
What we're looking for:
- Experience within a home purchase plan or other financing related process driven operational team.
- A passion and enthusiasm working within a dynamic team environment, supporting colleagues.
- Service excellence delivery for customers.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Completions Support Administrator in Northampton employer: Gatehouse Bank Plc.
Gatehouse Bank is an exceptional employer that prioritises ethical banking and a customer-first approach, fostering a collaborative and dynamic work environment. With a strong commitment to employee growth, we offer a comprehensive benefits package, including generous holiday entitlement and private medical insurance, alongside the flexibility of hybrid working arrangements. Join us in our modern offices across the UK, where your contributions will directly impact our mission to deliver outstanding service and support to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Completions Support Administrator in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and banking sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by researching Gatehouse Bank's values and services. Show us that you understand our commitment to ethical finance and customer service. Tailor your answers to reflect how you can contribute to our mission.
✨Tip Number 3
Practice your communication skills! Since the role involves handling inbound and outbound calls, being articulate and confident is key. Consider mock interviews with friends or family to polish your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Gatehouse Bank.
We think you need these skills to ace Completions Support Administrator in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Completions Support Administrator role. Highlight your experience in home purchase plans or financing processes, and show us how your skills align with our customer-first approach.
Showcase Your Team Spirit:We love a good team player! In your application, share examples of how you've worked collaboratively in dynamic environments. This will help us see your passion for supporting colleagues and delivering service excellence.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, making it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know Your Stuff
Before the interview, make sure you understand Gatehouse Bank's values and how they align with your own. Familiarise yourself with their home finance products and the customer journey. This will help you demonstrate your enthusiasm and knowledge during the conversation.
✨Showcase Your Experience
Be ready to discuss your previous experience in a financing-related operational role. Prepare specific examples of how you've managed cases end-to-end and delivered exceptional customer service. This will show that you can handle the responsibilities of the Completions Support Administrator role.
✨Practice Your Communication Skills
Since you'll be handling inbound and outbound communications, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as confident and approachable.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if Gatehouse Bank is the right fit for you. Ask about their approach to customer service or how they support their employees in a hybrid working environment.
