At a Glance
- Tasks: Support the Bank's operational risk management and ensure quality assurance across customer journeys.
- Company: Join a leading bank committed to excellence and innovation.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on collaboration and continuous improvement.
- Why this job: Make a real impact by enhancing customer experiences and driving quality improvements.
- Qualifications: Strong attention to detail and knowledge of UK banking and risk management principles.
The predicted salary is between 30000 - 40000 £ per year.
Quality Assurance Analyst (Internal Only)
Job title: Quality Assurance Analyst (Internal Only)
Location: Milton Keynes
Closing date: 15 July 2026
Job Summary
To effectively support and manage the Bank’s approach to first Line Operational Risk. Support the Quality Assurance Manager in building a best in class 'Go To' team for expertise and embed the culture of 'Right First Time across the Customer Journey.
Key responsibilities
- Completing a suite of Quality Assurance and Thematic Review checks in line with targets set.
- Support with 2LOD Compliance Monitoring, Internal and External Audits in respect of any annual reviews relating to Quality Assurance.
- Continually assess, with the view to identifying Risks to the Bank & Customer through End 2 End checking.
- Support with the production of high-quality reports/presentation packs for sharing with key stakeholders.
- Provide Quality Assurance reporting of findings and monitor progress to ensure closed loop activity is achieved.
- Support with reporting and presentation of performance metrics against the control’s framework.
- Escalate any identified incidents and aid with resolution.
- Support with the Identification and implementation of enhancements to increase the efficiency of processes.
- Support with risk event reviews and analysis root causes analysis and adequacy of actions to address weaknesses.
- Support with Internal Audit and compliance Monitoring in respect of any scheduled reviews and follow up actions of updating the relevant Procedures and Processes.
- Support Quality Assurance and Procedure Manager with ad-hoc and change projects.
- Support with preparation of monthly Quality Assurance reports for submission to the Operations Risk & Assurance Forum.
Skills required
- Good working knowledge of MS Office applications (Excel, Word, PowerPoint as a minimum).
- Knowledge of UK banking (Customer Service, Credit. Financial Crime, Operations) and risk management & controls principles appropriate to the three lines of defence model.
- Understanding of compliance with group policies including Conduct Risk.
- Excellent attention to detail with a ‘can do’ attitude and strong team skills.
- Ability to think creatively when resolving problems and/or identify alternatives where established procedures may not exist, ensuring an improved customer experience.
- Able to work under pressure, whether alone or as part of a small team.
- Knowledge and experience of best practice and governance frameworks, methodologies, and emerging practice, in relation to the UK regulated financial services context.
The position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Quality Assurance Analyst (Internal Only) in Milton Keynes employer: Gatehouse Bank Plc.
Gatehouse Bank is an excellent employer that prioritises employee well-being and professional growth, offering a competitive benefits package including generous holiday entitlement, private medical insurance, and a pension plan. With a hybrid working policy allowing flexibility to work from home up to three days a week, employees thrive in a supportive and dynamic team environment, contributing to the bank's commitment to exceptional customer service and ethical finance. Located in key UK cities, Gatehouse Bank fosters a culture of inclusivity and equal opportunity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Analyst (Internal Only) in Milton Keynes
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Gatehouse Bank Plc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Quality Assurance Analyst (Internal Only) in Milton Keynes
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Gatehouse Bank Plc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Gatehouse Bank Plc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Gatehouse Bank Plc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Gatehouse Bank Plc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Gatehouse Bank Plc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
