Gatehouse Bank plc in Milton Keynes is seeking a Customer Complaints Advisor to manage day-to-day handling of customer complaints, ensuring timely, compliant responses and adherence to SLAs.
You will build relationships, liaise with the Financial Ombudsman Service when referred, and drive continuous improvement to uphold service standards and regulatory requirements. The role includes occasional UK travel and a hybrid policy with some remote work.
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Customer Complaints Specialist in Milton Keynes employer: Gatehouse Bank Plc.
Gatehouse Bank is an excellent employer that prioritises employee well-being and professional growth, offering a competitive benefits package including generous holiday entitlement, private medical insurance, and a pension plan. With a hybrid working policy allowing flexibility to work from home up to three days a week, employees thrive in a supportive and dynamic team environment, contributing to the bank's commitment to exceptional customer service and ethical finance. Located in key UK cities, Gatehouse Bank fosters a culture of inclusivity and equal opportunity, making it a rewarding place to build a meaningful career.
