At a Glance
- Tasks: Manage home finance applications and ensure a smooth customer journey.
- Company: Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: 25 days holiday, private medical insurance, and flexible hybrid working.
- Other info: Equal opportunities employer with excellent career growth potential.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in financing processes and a passion for teamwork.
The predicted salary is between 30000 - 40000 € per year.
About Gatehouse Bank Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We're proud to combine strong values with a modern, customer-first approach.
The role Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You'll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.
What you'll be doing
- Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike.
- Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank's reputation as a trusted specialist financier.
- Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards.
- Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's.
- Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's.
- Complete all pre-completion checks accurately and efficiently prior to the release of funds.
- Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs.
- Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation.
What we're looking for
- Experience within a home purchase plan or other financing related process driven operational team.
- A passion and enthusiasm working within a dynamic team environment, supporting colleagues.
- Service excellence delivery for customers.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Completions Support Administrator in Milton Keynes employer: Gatehouse Bank Plc.
Gatehouse Bank is an exceptional employer that prioritises ethical banking and a customer-first approach, fostering a collaborative and dynamic work environment. With a strong commitment to employee growth, we offer a comprehensive benefits package, including generous holiday entitlement and private medical insurance, alongside the flexibility of hybrid working arrangements. Join us in our modern offices across the UK, where your contributions will directly enhance the customer journey and uphold our reputation for outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Completions Support Administrator in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and banking sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those interviews! Research Gatehouse Bank and understand their values and services. Tailor your answers to show how your experience aligns with their mission of providing exceptional customer service.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in home finance processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Gatehouse Bank team.
We think you need these skills to ace Completions Support Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Completions Support Administrator role. Highlight your experience in home purchase plans or financing processes, and show us how your skills align with our customer-first approach.
Show Your Passion:We love seeing enthusiasm! In your application, let us know why you're excited about working at Gatehouse Bank and how you can contribute to delivering exceptional service for our customers.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us understand your qualifications and how you can manage application pipelines effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know the Company Inside Out
Before your interview, take some time to research Gatehouse Bank. Understand their values, products, and the unique aspects of their customer-first approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Process Knowledge
Since the role involves managing post-offer applications and ensuring a seamless customer journey, be prepared to discuss your experience with similar processes. Share specific examples of how you've handled cases end-to-end and contributed to positive outcomes for customers.
✨Showcase Your Communication Skills
As you'll be the main point of contact for external solicitors, it's crucial to demonstrate your communication skills. Practice articulating your thoughts clearly and professionally, and be ready to discuss how you've managed inbound and outbound communications in previous roles.
✨Highlight Your Team Spirit
Gatehouse Bank values teamwork, so be sure to convey your enthusiasm for working in a dynamic team environment. Share examples of how you've supported colleagues in the past and contributed to a positive team atmosphere, as this will resonate well with the interviewers.
