At a Glance
- Tasks: Support legal due diligence for home purchase plans and assist case managers.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible hybrid working options.
- Other info: Opportunity to work from home up to 3 days a week.
- Why this job: Be part of a socially responsible bank that values fair play and customer experience.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Role
Recruitment Partner @ The Curve Group | Diploma in Recruitment Practice Supporting Talent Acquisition in RPO partnership within Banking
Role Purpose
The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Responsibilities
- Assist Direct advisers in managing the daily work queue and management of pipelines.
- Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
- Handle inbound customer calls within agreed SLAs. Liaise with customers via our online chat facility.
- Work collaboratively with key colleagues and stakeholders.
- Liaise with customers to provide any outstanding documentation required to progress applications.
- Check all supporting documentation thoroughly to ensure it meets Bank criteria. Upload and process outstanding documentation within agreed SLAs.
- Provide ongoing MI, tracking lead source and outcomes.
- Ensure that market, sector, and Regulatory knowledge is continuously developed and maintained.
- Understand and abide by the principles of Conduct Risk and Treating Customers Fairly.
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Company Information
Gatehouse Bank is based in the UK and operates in the financial services sector. This job listing contains information about the role and responsibilities relevant to the position.
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Home Finance Administrator (Mortgages) in Birmingham employer: Gatehouse Bank Plc.
Gatehouse Bank is an excellent employer that prioritises employee well-being and professional growth, offering a competitive benefits package including generous holiday entitlement, private medical insurance, and a pension plan. With a hybrid working policy allowing flexibility to work from home up to three days a week, employees thrive in a supportive and dynamic team environment, contributing to the bank's commitment to exceptional customer service and ethical finance. Located in key UK cities, Gatehouse Bank fosters a culture of inclusivity and equal opportunity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Home Finance Administrator (Mortgages) in Birmingham
✨Tap into Campus Networks
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We think you need these skills to ace Home Finance Administrator (Mortgages) in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Gatehouse Bank Plc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Gatehouse Bank Plc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Gatehouse Bank Plc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Gatehouse Bank Plc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Gatehouse Bank Plc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
