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- Tasks: Support legal due diligence for home purchase plans and assist case managers.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible hybrid working options.
- Why this job: Be part of a socially responsible bank that values fair play and customer experience.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Opportunity to work from home up to 3 days a week.
The predicted salary is between 28800 - 43200 £ per year.
Role
Recruitment Partner @ The Curve Group | Diploma in Recruitment Practice Supporting Talent Acquisition in RPO partnership within Banking
Role Purpose
The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Please note – the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Responsibilities
- Assist Direct advisers in managing the daily work queue and management of pipelines.
- Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
- Handle inbound customer calls within agreed SLAs. Liaise with customers via our online chat facility.
- Work collaboratively with key colleagues and stakeholders.
- Liaise with customers to provide any outstanding documentation required to progress applications.
- Check all supporting documentation thoroughly to ensure it meets Bank criteria. Upload and process outstanding documentation within agreed SLAs.
- Provide ongoing MI, tracking lead source and outcomes.
- Ensure that market, sector, and Regulatory knowledge is continuously developed and maintained.
- Understand and abide by the principles of Conduct Risk and Treating Customers Fairly.
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.
Company Information
Gatehouse Bank is based in the UK and operates in the financial services sector. This job listing contains information about the role and responsibilities relevant to the position.
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Home Finance Administrator (Mortgages) employer: Gatehouse Bank plc
Contact Detail:
Gatehouse Bank plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Finance Administrator (Mortgages)
✨Tip Number 1
Familiarise yourself with the principles of Conduct Risk and Treating Customers Fairly. Understanding these concepts will not only help you in the interview but also demonstrate your commitment to customer service, which is crucial for this role.
✨Tip Number 2
Brush up on your knowledge of the mortgage sector and current market trends. Being able to discuss recent developments or changes in regulations during your conversations with us will show that you're proactive and well-informed.
✨Tip Number 3
Practice your communication skills, especially in handling customer enquiries. Since the role involves liaising with customers through various channels, being articulate and confident in your responses will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the finance and mortgage industry. Engaging with others in the field can provide valuable insights and potentially lead to referrals, making it easier for you to land an interview with us.
We think you need these skills to ace Home Finance Administrator (Mortgages)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Home Finance Administrator position. Understand the key responsibilities and required skills, such as managing customer enquiries and liaising with stakeholders.
Tailor Your CV: Customise your CV to highlight relevant experience in administration, customer service, and compliance. Use specific examples that demonstrate your ability to handle customer calls and manage documentation effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the banking sector and your commitment to providing excellent customer service, aligning with Gatehouse Bank's values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Gatehouse Bank plc
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Familiarise yourself with terms like 'legal due diligence' and 'service level agreements' as these will likely come up during your interview.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated with customers or colleagues, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, how would you handle a situation where a customer is unhappy about a delay? Prepare specific examples from your past experiences to illustrate your approach.
✨Research Gatehouse Bank
Take some time to learn about Gatehouse Bank's values and principles, especially their commitment to fair play and Shariah compliance. This knowledge will not only help you answer questions but also show your genuine interest in the company.
