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- Tasks: Support legal due diligence for home purchase plans and assist in completion processes.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Why this job: Make a real impact in finance while enhancing customer experiences.
- Qualifications: Understanding of mortgage operations and a passion for customer service.
- Other info: Flexible hybrid working policy with opportunities for career growth.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Role Duties
- Assist Direct Advisers in managing the daily work queue and management of pipelines.
- Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
- Liaise with customers via our online chat facility.
- Work collaboratively with key colleagues and stakeholders.
- Liaise with customers to provide any outstanding documentation required to progress applications.
- Check all supporting documentation thoroughly to ensure it meets Bank criteria.
Required Skills
- Understanding of Mortgage/Home Purchase Plan operations.
- A passion and enthusiasm for providing a high level of service and communication to customers.
- Awareness and demonstrated experience working within a financial services environment.
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
Additional Details
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Direct Finance Support Officer in High Wycombe employer: Gatehouse Bank Plc.
Contact Detail:
Gatehouse Bank Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Finance Support Officer in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance sector and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching Gatehouse Bank and its values. Show us you understand our commitment to fair play and customer service. Tailor your answers to reflect how you can contribute to our mission!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience in mortgage operations and customer service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the Gatehouse Bank team.
We think you need these skills to ace Direct Finance Support Officer in High Wycombe
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Direct Finance Support Officer role. Highlight your experience in mortgage operations and customer service, as this will show us you understand what we're looking for.
Show Your Enthusiasm: We love seeing passion! In your application, express your enthusiasm for providing top-notch service and your understanding of financial services. This will help us see how you fit into our team culture.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know Your Stuff
Make sure you brush up on your understanding of Mortgage and Home Purchase Plan operations. Familiarise yourself with the legal due diligence process and the Risk and Compliance procedures that are relevant to Gatehouse Bank. This will show that you're not just interested in the role, but that you’re also prepared to hit the ground running.
✨Customer Service is Key
Since this role involves a lot of communication with customers, be ready to discuss your approach to providing excellent customer service. Think of examples where you've gone above and beyond to help a customer or resolved an issue effectively. This will demonstrate your passion for delivering a high level of service.
✨Collaboration is Crucial
You’ll be working closely with case managers and other stakeholders, so be prepared to talk about your teamwork skills. Share specific instances where you’ve successfully collaborated with others to achieve a common goal. Highlighting your ability to work well in a team will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the role and the company. This could be about their hybrid working policy or how they measure success in this position. It shows that you’re genuinely interested and have done your homework, which can set you apart from other candidates.