At a Glance
- Tasks: Manage home finance applications and ensure a smooth customer journey from start to finish.
- Company: Join Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: Enjoy 25 days holiday, private medical insurance, and flexible hybrid working options.
- Other info: Great career growth opportunities in a supportive and inclusive environment.
- Why this job: Be part of a dynamic team delivering exceptional service in the finance sector.
- Qualifications: Experience in financing processes and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
About Gatehouse Bank Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We're proud to combine strong values with a modern, customer-first approach.
The role Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You'll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.
What you'll be doing
- Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike.
- Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank's reputation as a trusted specialist financier.
- Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards.
- Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's.
- Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's.
- Complete all pre-completion checks accurately and efficiently prior to the release of funds.
- Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs.
- Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation.
What we're looking for
- Experience within a home purchase plan or other financing related process driven operational team.
- A passion and enthusiasm working within a dynamic team environment, supporting colleagues.
- Service excellence delivery for customers.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank.
Completions Support Administrator in High Wycombe employer: Gatehouse Bank Plc.
Gatehouse Bank is an excellent employer that prioritises employee well-being and professional growth, offering a competitive benefits package including generous holiday entitlement, private medical insurance, and a pension plan. With a hybrid working policy allowing flexibility to work from home up to three days a week, employees thrive in a supportive and dynamic team environment, contributing to the bank's commitment to exceptional customer service and ethical finance. Located in key UK cities, Gatehouse Bank fosters a culture of inclusivity and equal opportunity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Completions Support Administrator in High Wycombe
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Gatehouse Bank Plc.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Completions Support Administrator in High Wycombe
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Gatehouse Bank Plc..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Gatehouse Bank Plc.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Gatehouse Bank Plc..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Gatehouse Bank Plc. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Gatehouse Bank Plc. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
