At a Glance
- Tasks: Manage home finance applications and ensure a smooth customer journey from start to finish.
- Company: Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: 25 days holiday, private medical insurance, pension plan, and flexible hybrid working.
- Other info: Equal opportunities employer with great career growth potential.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in financing processes and a passion for service excellence.
The predicted salary is between 30000 - 40000 £ per year.
About Gatehouse Bank Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We're proud to combine strong values with a modern, customer-first approach.
The role Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You'll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.
What you'll be doing
- Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike.
- Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank's reputation as a trusted specialist financier.
- Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards.
- Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's.
- Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's.
- Complete all pre-completion checks accurately and efficiently prior to the release of funds.
- Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs.
- Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation.
What we're looking for
- Experience within a home purchase plan or other financing related process driven operational team.
- A passion and enthusiasm working within a dynamic team environment, supporting colleagues.
- Service excellence delivery for customers.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Completions Support Administrator in High Wycombe employer: Gatehouse Bank Plc.
Gatehouse Bank is an exceptional employer that prioritises ethical banking and a customer-first approach, fostering a collaborative and dynamic work environment. With a strong commitment to employee growth, we offer a competitive benefits package, including generous holiday entitlement and private medical insurance, alongside a hybrid working policy that promotes work-life balance. Join us in our modern offices across the UK, where your contributions will directly impact our mission of delivering outstanding service in the home finance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Completions Support Administrator in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Completions Support Administrator role at Gatehouse Bank. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Gatehouse Bank and understand their values and customer-first approach. Be ready to discuss how your experience aligns with their mission and how you can contribute to delivering exceptional service.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions related to home finance processes and customer service excellence. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Gatehouse Bank team. So, get that application in and let’s make it happen!
We think you need these skills to ace Completions Support Administrator in High Wycombe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Completions Support Administrator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills:Since delivering exceptional customer experiences is key for us, share specific examples of how you've gone above and beyond for customers in previous roles. This will help us see your passion for service excellence.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly grasp your qualifications.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know Your Stuff
Before the interview, make sure you understand Gatehouse Bank's values and the specifics of the Completions Support Administrator role. Familiarise yourself with their home finance processes and Shariah principles to show that you're genuinely interested and well-prepared.
✨Showcase Your Experience
Be ready to discuss your previous experience in financing or operational roles. Prepare specific examples of how you've managed applications or improved customer experiences in the past. This will demonstrate your capability to handle the responsibilities of the role effectively.
✨Practice Your Communication Skills
Since you'll be handling inbound and outbound communications, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your responses and ensure you can convey information efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the bank's approach to customer service, and how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
