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For Companies At a Glance
- Tasks: Support customers through their journey, managing enquiries and providing tailored assistance.
- Company: Join a challenger bank committed to customer satisfaction and Shariah principles.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Customer service experience, strong communication skills, and GCSEs in English and Maths.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Role Purpose
The purpose of this role is to be responsible for the entire customer journey for all post completion customers. This includes supporting our customers during their on-boarding, managing day to day enquiries, dealing with specific requests for support. It includes supporting some of our key business processes including product transfers, redemptions and additional lump sum payments.
Please note – the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Role Duties
- To be a brand ambassador with a strong customer focus in all interactions with our customers.
- To provide excellent levels of customer service, delight our customers, and leave a lasting impression and provide positive customer outcomes.
- Identify, support and manage vulnerable customers by tailoring the support provided, in a communication style that is appropriate to that individual customer.
- Identify and support any customer complaints with a strong emphasis on first point resolution
- To provide support to all our customers, across all our products, through various communication channels including telephony and email. As our service offering expands, this may also include webchat, WhatsApp and other social media platforms.
- To demonstrate strong customer focus and promote improvements in all customers facing processes
Required Skills
- Customer Services experience, ideally in Financial Services
- Ability to multi-task and work in a fast-paced environment
- Ability to problem solve customer queries and being able to provide real time solutions.
- Excellent verbal and written communication skills and attention to detail.
- Effective interpersonal, customer service and organisational skills are necessary
About Us
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks of our kind in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
Additional Details
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Dental cover
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.
The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.
We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.
We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.
For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/
Customer Support Assistant FTC 12 months employer: Gatehouse Bank Plc.
Contact Detail:
Gatehouse Bank Plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant FTC 12 months
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you'd handle different scenarios, especially those involving complaints or vulnerable customers. Being prepared will boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website for the best chance! It shows you're serious about the role and helps us keep track of your application. Plus, it’s super easy to do!
We think you need these skills to ace Customer Support Assistant FTC 12 months
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your customer service experience in your application. We want to see how you've delighted customers in the past and how you can bring that same energy to our team!
Tailor Your Communication Style: Since you'll be dealing with a variety of customers, it's important to showcase your ability to adapt your communication style. Share examples of how you've successfully managed different customer needs in your previous roles.
Be Detail-Oriented: Attention to detail is key in this role! When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their submissions are polished and professional.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know the Customer Journey
Familiarise yourself with the entire customer journey, especially post-completion processes. Understand how to support customers during onboarding and manage their day-to-day enquiries. This knowledge will help you demonstrate your customer-centric approach during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've effectively resolved customer complaints or queries in the past. Highlight your ability to provide real-time solutions and how you’ve tailored your communication style to meet individual customer needs.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and concisely. Since the role involves various communication channels, be ready to discuss your experience with telephony, email, and even social media platforms. Good verbal and written skills are key!
✨Emphasise Flexibility and Teamwork
Be prepared to discuss how you adapt to changing priorities in a fast-paced environment. Share examples of how you've worked collaboratively within a team to achieve customer satisfaction and meet service levels.