At a Glance
- Tasks: Manage home finance applications and ensure a smooth customer journey.
- Company: Join Gatehouse Bank, a modern UK challenger bank with strong ethical values.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension plan.
- Other info: Hybrid working policy allows flexibility to work from home up to 3 days a week.
- Why this job: Be part of a dynamic team delivering exceptional service in a rewarding environment.
- Qualifications: Experience in financing processes and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
About Gatehouse Bank Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment. We’re proud to combine strong values with a modern, customer-first approach.
The role Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You’ll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.
What you'll be doing
- Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike.
- Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank’s reputation as a trusted specialist financier.
- Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards.
- Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's.
- Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's.
- Complete all pre-completion checks accurately and efficiently prior to the release of funds.
- Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs.
- Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation.
What we're looking for
- Experience within a home purchase plan or other financing related process driven operational team.
- A passion and enthusiasm working within a dynamic team environment, supporting colleagues.
- Service excellence delivery for customers.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
What you'll get in return We offer a competitive and well-rounded benefits package, including:
- 25 days holiday entitlement increasing with service.
- Pension plan.
- Private medical insurance.
- Dental cover.
- Income protection.
- Life assurance.
- Employee referral bonus.
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Completions Support Administrator employer: Gatehouse Bank Plc.
Gatehouse Bank is an exceptional employer that prioritises ethical banking and a customer-first approach, fostering a collaborative work culture where employees are empowered to make a meaningful impact. With a competitive benefits package, including private medical insurance and generous holiday entitlement, along with opportunities for professional growth in a supportive environment, employees can thrive both personally and professionally. The hybrid working policy allows for flexibility, making it an attractive workplace for those seeking balance in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Completions Support Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Gatehouse Bank on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and how they align with your own. Be ready to share examples of how you've delivered service excellence in previous roles – it’s all about showing you fit right in!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your experience in home finance processes and how you can contribute to a seamless customer journey at Gatehouse Bank.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Gatehouse team.
We think you need these skills to ace Completions Support Administrator
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about supporting customers and working in a dynamic team environment.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in home finance or similar processes. We love seeing how your background aligns with what we do at Gatehouse Bank!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand and directly related to the role of Completions Support Administrator.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Gatehouse Bank Plc.
✨Know the Company Inside Out
Before your interview, take some time to research Gatehouse Bank. Understand their values, products, and the Shariah principles they operate under. This will not only show your genuine interest but also help you align your answers with their ethos.
✨Demonstrate Your Customer Service Skills
Since the role focuses on delivering an exceptional customer experience, be prepared to share specific examples of how you've provided excellent service in previous roles. Highlight any experiences where you managed customer expectations or resolved issues effectively.
✨Showcase Your Organisational Skills
As a Completions Support Administrator, managing application pipelines is crucial. Be ready to discuss how you prioritise tasks and manage your time efficiently. You might even want to bring up tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios related to post-offer applications or working with external solicitors, and prepare your responses to demonstrate your critical thinking and adaptability.
