Change and Operational Readiness Manager

At Gatehouse Bank, we’re growing fast. We’re a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that’s smart, structured, and ready for anything.

We’re looking for a Change & Operational Readiness Manager to join our growing Operations team. You’ll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact.

Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

You’ll work closely with teams across the Bank - Operations, Technology, Transformation, and more - to make sure change isn’t just delivered, but delivered well. Your job is to get under the skin of what’s changing, understand the risks and opportunities, and make sure we’re fully prepared. Some of the things you’ll be doing:

• Leading the operational response to change projects, making sure we’re ready for go-live and beyond.
• Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently.
• Shaping change demand from the business and aligning it to wider strategic priorities.
• Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking.
• Getting stuck into UAT - defining, coordinating, and making sure results are acted on.
• Acting as a hands-on lead for smaller changes that don’t need tech development.
• You’ll play Business Analyst, SME, and Project Manager all at once.
• Creating useful, insightful reporting that gives leaders a clear picture of what’s changing across Home Finance Operations.
• Collaborating with the Head of Operational Change across the broader change portfolio.

You don’t need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You’re someone who sees things through, spots what others might miss, and communicates clearly under pressure. Here’s what helps:

• Experience in financial services - especially in mortgages, operations, or regulated change.
• A solid understanding of operational areas like Customer Service, Collections, or Underwriting.
• Strong change management experience, you know what makes a project succeed or fail.
• Comfortable with UAT planning, benefit realisation, and the business side of delivery.
• Able to build strong relationships, influence people at all levels, and challenge where needed.
• Excellent communication and presentation skills.
• Confident with technology and comfortable working across multiple priorities.

Founded in 2007, Gatehouse Bank is one of the UK’s fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk. We call it balanced banking.

We offer a competitive salary and benefits package that includes:

• 25 days holiday (plus bank holidays) – increasing with service
• Private medical insurance and dental cover
• Life assurance and income protection
• Pension scheme
• Employee referral bonus
• A collaborative, down-to-earth working culture

Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed here.