At a Glance
- Tasks: Support home finance administration and assist in legal due diligence for mortgage cases.
- Company: Join Gatehouse Bank, a fast-growing, Shariah-compliant bank in the UK.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a pension plan.
- Other info: Flexible hybrid working policy allows up to 3 days remote work per week.
- Why this job: Make a real impact in the banking sector while enhancing customer experiences.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 30000 - 40000 £ per year.
The purpose of this role is to support the administration of all legal due diligence as applicable to home purchase plan cases and assist in the preparation of them for completion, following all Risk and Compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, working alongside the case managers to set service level agreements, all the while being mindful of the customer experience.
Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.
Responsibilities
- Assist Direct advisers in managing the daily work queue and management of pipelines.
- Contact customer enquiries within agreed timescales whilst tracking potential customers and following up on enquiries.
- Handle inbound customer calls within agreed SLAs.
- Liaise with customers via our online chat facility.
- Work collaboratively with key colleagues and stakeholders.
- Liaise with customers to provide any outstanding documentation required to progress applications.
- Check all supporting documentation thoroughly to ensure it meets Bank criteria.
- Upload and process outstanding documentation within agreed SLAs.
- Provide ongoing MI, tracking lead source and outcomes.
- Ensure that market, sector, and Regulatory knowledge is continuously developed and maintained.
- Understand and abide by the principles of Conduct Risk and Treating Customers Fairly.
Gatehouse Bank was established in 2007. With offices based in London, Birmingham, Milton Keynes and Wilmslow, we’re one of the fastest growing banks in the UK. We are a British, Shariah-compliant bank and follow a set of principles which promote fair play. Our products are transparent, fair and socially responsible.
We offer highly attractive reward package; the typical benefits include:
- 25 days holiday entitlement increasing with service
- Pension plan
- Private medical insurance
- Income protection
- Life assurance
- Employee referral bonus
Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.
Company Information: Gatehouse Bank is based in the UK and operates in the financial services sector.
Home Finance Administrator (Mortgages) in Birmingham employer: Gatehouse Bank plc
Gatehouse Bank plc is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where your expertise in Shariah-compliant finance can truly shine. With a focus on employee growth and development, you will have access to unique opportunities across Europe, MENA, and SE Asia, all while enjoying the flexibility of hybrid working arrangements. Join us to be part of a forward-thinking team that is committed to excellence and making a meaningful impact in the financial sector.
StudySmarter Expert Advice🤫
We think this is how you could land Home Finance Administrator (Mortgages) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the banking sector, especially those who work at Gatehouse Bank or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding the company’s values and culture. Gatehouse Bank prides itself on transparency and fairness, so think about how your experiences align with these principles and be ready to share!
✨Tip Number 3
Practice your communication skills! Since the role involves liaising with customers and stakeholders, being clear and confident in your conversations will set you apart. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Gatehouse Bank.
We think you need these skills to ace Home Finance Administrator (Mortgages) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Home Finance Administrator role. Highlight relevant experience in administration, customer service, and compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Gatehouse Bank and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Whether it's through examples in your CV or your writing style in your cover letter, let us see how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Gatehouse Bank plc
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgages and the banking sector. Familiarise yourself with Gatehouse Bank's products and values, especially their commitment to fair play and transparency. This will show that you're genuinely interested in the role and the company.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and compliance. Think about how you would handle customer enquiries and manage documentation. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Showcase Your Communication Skills
Since the role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Share examples of how you've effectively communicated in previous roles, whether through phone calls, emails, or online chats. Highlight your ability to maintain a positive customer experience.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the hybrid working policy, or how success is measured in the role. Asking questions shows your enthusiasm and helps you gauge if the company is the right fit for you.
