At a Glance
- Tasks: Lead transport operations, manage teams, and ensure timely delivery of catering services.
- Company: Join Gate Gourmet, the world's largest independent airline catering provider.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for growth in a global company with a focus on teamwork.
- Why this job: Make a real impact in a fast-paced industry while developing your leadership skills.
- Qualifications: Experience in transport management and strong analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
Job Summary
The Transport and Dispatch Shift Manager is responsible for providing the transport operations, within the Gate Gourmet Heathrow North operations with leadership and strategic direction.
This includes the planning and coordination of catering schedule transport operations, including routes and schedules, so that catering uplifts and associated products reach their destinations safely, on time and in the most cost-effective way.
Main Duties & Responsibilities
- Working with customer schedules, planning routes and scheduling delivery times for the transport operations
- Managing a team of Team Leaders, Flight Checkers, Drivers, Loaders
- Making sure the operation meets its targets
- Liaise with the General Manager and create Staff rosters, manage work hours, ensure effective holiday planning and manpower planning
- Coordinating staff training and development
- Lead the management of staff performance while working collaboratively with the Fleet Manager
- Liaising with airport authorities on operations and requirements
- Supporting any regional business activity as required
- To ensure all new starters receive a thorough induction and are given all the initial help they need to achieve the required standards in their new job
- Actively recognize good performance in the team and promote the company reward and recognition scheme
- Putting together performance reports for the business and customers
- Managing contracts and developing new business
- Ensure the transport teams are aware of their responsibilities related to food safety, health and safety and security in the workplace and have the minimum qualifications and training to work in their respective roles
- Enforcement of the GG Food Safety Standard as required
- Participation in customer and authority audits
- Undertake regular audits of all areas within the transport and airside areas to ensure complete adherence to agreed policies
- Ensure cleaning rosters are operational throughout the fleet and airside areas
- Ensure that all equipment is working safely and compliant with manufacturers guidelines for operation reporting any failures.
- To ensure effective channels of communication at all levels so every member of the team is aware of the customer requirements and objectives and the part they play in the successful delivery of these requirements.
- Investigate and respond as required to customer complaints
- To be an active member of the management team and support colleagues in the achievement of their KPI’s
- To attend team meetings as required and contribute to the development and growth of the business through the sharing of good practice and your own experiences.
- To attend all necessary training programmes to develop your own potential and enable your progress in the company
- To support the Regional Fleet Manager in terms of regulations, working time directive, training, vehicle management and compliance
Qualifications and Experience
Education
- A foundation degree, HND or degree in a relevant subject, Logistics, supply chain management, transport management, business management.
- Holds a Certificate of Professional Competence (CPC).
- Holder of an O license preferable
Work Experience
- At least 3 years’ experience at a supervisory grade working within the transport or logistics industry.
- Experience of managing and leading mid-sized teams (at least 15 people)
- Technical Skills: (Certification, Licenses and Registration)
- Strong analytical skills with ability to analyse data and numbers to provide clarity and influence decisions.
- Intermediate level of competency in Office 365 and particularly Excel skills to be able to work with data comparison.
- Ability to demonstrate proficiency with numbers and financial calculations.
- Clear understanding of the responsibility of managing sensitive and confidential data.
- Customer focused.
- Hands-on and proactive approach with a positive “can do” attitude and team player.
- Preferably a member of The Chartered Institute of Logistics and Transport
Language / Communication Skills
- Ability to flex communication style and approach to engage with stakeholders at all levels of the organisation
- Ability to explain complex data sets effectively to internal stakeholders at all levels of the organisation
- Ability to use data to support reasoning
- Ability to negotiate achievable deliverables with stakeholders
About the company
Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need.
We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the globe.
Transport & Dispatch Shift Manager in West Drayton employer: gategroup
Gategroup is an exceptional employer, offering a supportive work environment for Warehouse Operatives in Woolsington, Newcastle Upon Tyne. With a strong focus on employee well-being, we provide complimentary meals, free life insurance, and a comprehensive pension scheme, alongside opportunities for in-house training and development. Our culture promotes teamwork and flexibility, ensuring that every team member can thrive while contributing to our commitment to quality and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Transport & Dispatch Shift Manager in West Drayton
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like gategroup.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by gategroup. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Transport & Dispatch Shift Manager in West Drayton
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at gategroup, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at gategroup and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into gategroup. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at gategroup
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at gategroup.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to gategroup.
