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- Tasks: Lead and motivate airside loading teams to achieve operational excellence.
- Company: Join gategroup, a leader in airside operations with strong values.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Why this job: Make a real impact by driving improvements in productivity and safety.
- Qualifications: Experience in team leadership and a passion for operational excellence.
- Other info: Dynamic work environment with a focus on continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
Lead airside loading teams with full ownership and accountability for operational performance, including on-time performance (OTP), standard operating procedure (SOP) compliance, on-the-job coaching, and monitoring. Serve as an ambassador for gategroup's company values.
Primary Objective
Reporting to the Duty Manager, lead, motivate, develop, and coach transport teams while driving improvements in productivity and efficiency through continuous improvement initiatives and safe operational practices.
Key Responsibilities
- Plan and coordinate team operations to meet business, departmental, and customer objectives.
- Conduct daily performance monitoring of team members and elevate concerns to the Airside Section Manager and Transport Managers.
- Build and maintain collaborative relationships with airside business partners to identify and promote best practices.
- Supervise performance management, productivity, and compliance of service delivery teams in the airside environment, including addressing underperformance and at-risk behaviours according to company procedures and Airport (Control of On-Airport Activities) Regulations, particularly vehicle control compliance.
- Oversee the development, maintenance, and implementation of hazard management systems, airside audits, total quality management programs, and training for all airside personnel, including drivers and loaders.
- Resolve conflicts and provide solutions through effective influencing, negotiation, and communication.
- Foster a positive and productive work environment.
- Ensure compliance with health and safety, food safety, Department for Transport (DfT) regulations, and security requirements; conduct SQOR audits and manage outcomes; champion gateOPEX operational excellence initiatives.
- Follow and enforce company, process, and departmental procedures to maintain safe work practices, drive efficiency improvements, and ensure contractor compliance; implement airside logistics contingency plans as needed.
- Lead and support continuous improvement projects.
- Act as deputy for the Airside Section Manager when required.
- Work flexibly across a 7-day operation, including early and late shifts.
Team Lead in West Drayton employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead in West Drayton
✨Tip Number 1
Network like a pro! Reach out to your connections in the airside operations field. A friendly chat can lead to insider info about job openings or even a referral. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching gategroup and its values. Show us how your leadership style aligns with our mission. We love candidates who can demonstrate their understanding of operational performance and team dynamics.
✨Tip Number 3
Practice your responses to common interview questions. Think about scenarios where you've led teams, improved processes, or resolved conflicts. We want to hear your stories that showcase your skills and experience!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals ready to lead and inspire teams in the airside environment.
We think you need these skills to ace Team Lead in West Drayton
Some tips for your application 🫡
Show Your Leadership Skills: As a Team Lead, we want to see your ability to motivate and develop others. Highlight any past experiences where you've successfully led a team or improved performance. This will show us you're ready to take on the responsibility of leading airside operations.
Be Specific About Your Achievements: When detailing your experience, use specific examples that demonstrate your operational performance and compliance with procedures. Numbers and results speak volumes, so if you’ve improved efficiency or safety standards, let us know!
Tailor Your Application: Make sure your application reflects the job description. Use similar language and keywords from the posting to show us you understand what we're looking for. This helps us see how you fit into our team and culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company values and culture!
How to prepare for a job interview at gategroup
✨Know Your Operations
Familiarise yourself with airside operations and the specific responsibilities of a Team Lead. Understand the key performance indicators like on-time performance (OTP) and standard operating procedures (SOP) compliance, as these will likely come up in your interview.
✨Showcase Leadership Skills
Prepare examples that demonstrate your ability to lead, motivate, and develop teams. Think about times when you’ve successfully coached team members or improved productivity through your leadership style.
✨Emphasise Safety and Compliance
Be ready to discuss how you ensure compliance with health and safety regulations and other operational standards. Highlight any experience you have with hazard management systems or conducting audits, as this is crucial for the role.
✨Build Relationships
Talk about your experience in building collaborative relationships with business partners. Prepare to share examples of how you've identified best practices and resolved conflicts through effective communication and negotiation.