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- Tasks: Be the vital link between our operations and airlines, managing customer calls and safety reviews.
- Company: Join gategroup, a leader in aviation catering with a fast-paced environment.
- Benefits: Full-time role with opportunities for growth and development in a dynamic industry.
- Why this job: Make a real impact in aviation by ensuring top-notch service and safety standards.
- Qualifications: Experience in food production or aviation catering, with strong interpersonal and leadership skills.
- Other info: Work in a 7-day operation where every day brings new challenges and opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone who understands that when an airline serves 30,000 meals a day, there is no room for "nearly" or "almost". You will need sharp elbows, a cool head, and the kind of aviation supply chain knowledge that only comes with experience.
Role Overview
You are the bridge between our operation and the airlines. Daily customer calls, monthly safety reviews, meal evaluations, and investigating everything from delays to foreign object reports. You will own the customer KPIs, manage temperature logs, MDC audits, CAA inspections, and drive improvements that stick. This is a 7-day operation – aviation doesn’t sleep.
Responsibilities
- You will be the bridge between our operation and the airlines we serve.
- Think daily customer calls, monthly safety reviews, and being the person everyone turns to when a query lands or something needs fixing fast.
- You will own the customer KPIs, manage meal evaluations, investigate everything from delays to the foreign object reports, and keep all departments singing from the same hymn sheet.
- Temperature logs, MDC audits, CAA inspections, crew feedback – it all comes through you.
- You will brief teams, spot problems before they become disasters, and drive the kind of improvements that actually stick.
- You will collaborate and rotate through different departments/units as required.
Qualifications
- Solid experience managing busy food production or manufacturing operations.
- Aviation catering background (you get the compliance, security, and pace).
- Food hygiene and safety credentials.
- Strong interpersonal skills with the ability to develop long-term relationships and facilitate sometimes diverse groups of people to work together to achieve shared objectives.
- The ability to handle clients without breaking a sweat.
- Leadership and influencing skills that actually motivate people.
Customer Service Manager in Stretford employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager in Stretford
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation and catering industries on LinkedIn. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews by knowing your stuff! Brush up on customer service KPIs and be ready to discuss how you've tackled challenges in fast-paced environments.
✨Tip Number 3
Show off your leadership skills! Think of examples where you've motivated teams or resolved conflicts. We want to see how you can keep everyone on the same page.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Service Manager in Stretford
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your experience in managing busy operations, especially in aviation catering. We want to see how you've tackled challenges and driven improvements in your previous roles.
Be Personable: Since this role involves a lot of communication, let your strong interpersonal skills shine through. Share examples of how you've built relationships and collaborated with diverse teams to achieve common goals.
Detail Your Achievements: When discussing your past roles, focus on specific achievements related to customer KPIs, safety reviews, or audits. We love numbers and results, so don’t be shy about showcasing what you’ve accomplished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at gategroup
✨Know Your Aviation Stuff
Make sure you brush up on your aviation supply chain knowledge. Understand the ins and outs of food production and compliance in the airline industry. This will show that you’re not just a candidate, but someone who truly gets the unique challenges of the role.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled issues in fast-paced environments before. Whether it’s resolving customer complaints or managing delays, having specific stories ready will help you illustrate your ability to keep a cool head under pressure.
✨Show Off Your Interpersonal Skills
This role is all about relationships, so be ready to discuss how you’ve built and maintained strong connections with clients and teams. Highlight your experience in facilitating collaboration among diverse groups to achieve common goals.
✨Be Ready for the 7-Day Operation Reality
Understand that this job doesn’t follow a typical 9-5 schedule. Be prepared to discuss your flexibility and willingness to work in a dynamic environment where things can change quickly. Showing that you’re adaptable will set you apart from other candidates.
