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- Tasks: Manage customer relationships and ensure top-notch service in aviation catering.
- Company: Dynamic aviation catering company focused on excellence.
- Benefits: Competitive salary, career growth, and a fast-paced work environment.
- Why this job: Be the key player in delivering quality meals to thousands daily.
- Qualifications: Experience in food production, aviation catering, and strong interpersonal skills.
- Other info: Join a 7-day operation where your leadership makes a real difference.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for someone who understands that when an airline serves 30,000 meals a day, there is no room for "nearly" or "almost". You will need sharp elbows, a cool head, and the kind of aviation supply chain knowledge that only comes with experience.
The role involves being the bridge between our operation and the airlines. This includes daily customer calls, monthly safety reviews, meal evaluations, and investigating everything from delays to foreign object reports. You will own the customer KPIs, manage temperature logs, MDC audits, CAA inspections, and drive improvements that stick. This is a 7-day operation – aviation doesn’t sleep.
What you will actually be doing:
- Being the bridge between our operation and the airlines we serve.
- Conducting daily customer calls and monthly safety reviews.
- Managing meal evaluations and investigating delays and foreign object reports.
- Keeping all departments aligned and informed.
- Managing temperature logs, MDC audits, CAA inspections, and crew feedback.
- Briefing teams, spotting problems before they become disasters, and driving sustainable improvements.
- Collaborating and rotating through different departments/units as required.
You will need:
- Solid experience managing busy food production or manufacturing operations.
- Aviation catering background (understanding compliance, security, and pace).
- Food hygiene and safety credentials.
- Strong interpersonal skills with the ability to develop long-term relationships and facilitate diverse groups of people to work together towards shared objectives.
- The ability to handle clients without breaking a sweat.
- Leadership and influencing skills that motivate people.
Customer Services Manager in Newcastle upon Tyne employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the aviation catering industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customer KPIs and food safety regulations. We want you to be the go-to person for any questions they throw your way!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you’ve turned a potential disaster into a success story. We love hearing about how you keep things running smoothly under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re excited to see what you bring to the table!
We think you need these skills to ace Customer Services Manager in Newcastle upon Tyne
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, make sure to read the job description from top to bottom. We want to see that you understand what we're looking for in a Customer Services Manager and how your experience aligns with our needs.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to highlight relevant experience in aviation catering and customer service. Show us how your skills match the role and why you're the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled challenges in busy operations before. We’re looking for someone who can spot problems before they escalate, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to jump into the process!
How to prepare for a job interview at gategroup
✨Know Your Aviation Catering Inside Out
Make sure you brush up on your aviation catering knowledge before the interview. Understand the compliance, security, and pace of the industry. Being able to discuss specific examples from your experience will show that you truly get what the role demands.
✨Demonstrate Your Problem-Solving Skills
Prepare to share instances where you've successfully resolved issues in a fast-paced environment. Think about times when you spotted potential problems before they escalated and how you drove improvements that stuck. This will highlight your proactive approach and leadership skills.
✨Showcase Your Interpersonal Skills
Since this role involves collaborating with various departments and managing client relationships, be ready to discuss how you've built long-term relationships in the past. Share examples of how you've facilitated teamwork and motivated diverse groups to achieve shared objectives.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations related to customer service management. Prepare to explain how you'd handle daily customer calls, safety reviews, or meal evaluations. Practising these scenarios will help you respond confidently and demonstrate your expertise.
