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- Tasks: Lead customer service in aviation catering, ensuring top-notch service and compliance.
- Company: A leading aviation catering company based in Newcastle upon Tyne.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career advancement.
- Why this job: Join a fast-paced industry and make a difference in customer satisfaction.
- Qualifications: Experience in food production and strong leadership skills required.
- Other info: Be part of a team that values excellence and innovation in aviation catering.
The predicted salary is between 36000 - 60000 £ per year.
A leading aviation catering company in Newcastle upon Tyne is seeking a Customer Service Manager to oversee the connection between operations and airlines. This position requires solid experience in busy food production environments and knowledge of aviation catering compliance.
The successful candidate will manage customer KPIs, conduct safety reviews, and ensure high service standards across all operations. Strong interpersonal and leadership skills are essential for building effective teams and maintaining client relationships.
Aviation Catering Customer Success Lead in Newcastle upon Tyne employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviation Catering Customer Success Lead in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the aviation catering industry on LinkedIn or at local events. Building connections can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and compliance standards so you can showcase how your experience aligns with their needs.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss examples of how you've built effective teams and maintained client relationships in previous roles. This will demonstrate your fit for the Customer Success Lead position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Aviation Catering Customer Success Lead in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in busy food production environments and any relevant knowledge of aviation catering compliance. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Success Lead position. Share specific examples of how you've managed customer KPIs and conducted safety reviews in the past.
Show Off Your Interpersonal Skills: Since strong interpersonal skills are key for this role, make sure to highlight your ability to build effective teams and maintain client relationships. We love seeing candidates who can connect with others and lead with confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at gategroup
✨Know Your Aviation Catering Inside Out
Make sure you brush up on your knowledge of aviation catering compliance and the specific challenges faced in busy food production environments. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you’re genuinely passionate about it.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you’ve built effective teams or improved service standards. This will help you illustrate your strong interpersonal skills and ability to manage customer KPIs effectively.
✨Showcase Your Customer Service Expertise
Be ready to discuss how you’ve handled customer relationships in previous roles. Highlight any strategies you’ve implemented to enhance customer satisfaction and how you’ve dealt with challenging situations. This will demonstrate your capability to maintain high service standards across operations.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about their operations and team dynamics. This shows that you’re not only interested in the role but also keen on understanding how you can contribute to their success.
