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For Companies At a Glance
- Tasks: Manage customer accounts and ensure seamless communication between operations and airlines.
- Company: Dynamic aviation catering company focused on excellence and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a fast-paced work environment.
- Why this job: Be the key player in delivering top-notch service to airlines and their passengers.
- Qualifications: Experience in food production, aviation catering, and strong interpersonal skills.
- Other info: Join a 7-day operation where your contributions make a real difference.
The predicted salary is between 36000 - 60000 £ per year.
We're looking for someone who gets it. Someone who understands that when an airline serves 30,000 meals a day, there's no room for "nearly" or "almost". You'll need sharp elbows, a cool head, and the kind of aviation supply chain knowledge that only comes with experience.
The role:
You're the bridge between our operation and the airlines. Daily customer calls, monthly safety reviews, meal evaluations, and investigating everything from delays to foreign object reports. You'll own the customer KPIs, manage temperature logs, MDC audits, CAA inspections, and drive improvements that stick. This is a 7-day operation – aviation doesn't sleep.
What you'll actually be doing:
You'll be the bridge between our operation and the airlines we serve. Think daily customer calls, monthly safety reviews, and being the person everyone turns to when a query lands or something needs fixing fast. You'll own the customer KPIs, manage meal evaluations, investigate everything from delays to the foreign object reports, and keep all departments singing from the same hymn sheet. Temperature logs, MDC audits, CAA inspections, crew feedback – it all comes through you. You'll brief teams, spot problems before they become disasters, and drive the kind of improvements that actually stick. You'll collaborate and rotate through different departments/units as required.
You’ll need:
- Solid experience managing busy food production or manufacturing operations
- Aviation catering background (you get the compliance, security, and pace)
- Food hygiene and safety credentials.
- Strong interpersonal skills with the ability to develop long-term relationships and facilitate sometimes diverse groups of people to work together to achieve shared objectives.
- The ability to handle clients without breaking a sweat.
- Leadership and influencing skills that actually motivate people.
Customer Account Manager in Manchester employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the aviation catering industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and aviation supply chains. We recommend role-playing with a friend to nail down your responses and boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve turned a potential disaster into a success story. We want to see how you handle pressure and keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Account Manager in Manchester
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, make sure to read the job description from top to bottom. We want to see that you understand what we're looking for, so highlight your relevant experience and skills that match the role.
Showcase Your Experience: When detailing your experience, focus on your background in aviation catering and managing busy operations. We love specifics, so share examples of how you've handled customer KPIs or improved processes in your previous roles.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep it professional. Let your personality shine through, but ensure your application reflects your understanding of the industry and the seriousness of the role.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process for us but also ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at gategroup
✨Know Your Aviation Catering Inside Out
Make sure you brush up on your aviation catering knowledge before the interview. Understand the compliance, security, and pace of the industry. Being able to discuss specific examples from your experience will show that you truly get what the role entails.
✨Demonstrate Your Problem-Solving Skills
Prepare to share instances where you've successfully managed crises or resolved issues in a fast-paced environment. Highlight how you spotted problems before they escalated and the steps you took to drive improvements that stuck.
✨Show Off Your Interpersonal Skills
This role requires strong interpersonal skills, so be ready to discuss how you've built long-term relationships with clients and colleagues. Think of examples where you facilitated collaboration among diverse groups to achieve shared objectives.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle customer queries and manage KPIs. Practice articulating your thought process and decision-making strategies in these situations to demonstrate your leadership and influencing skills.
