At a Glance
- Tasks: Lead a team to ensure safe and efficient logistics operations.
- Company: Join gategroup, a leader in onboard services for airlines and rail.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Other info: Rolling shifts, great career growth, and a supportive team culture.
- Why this job: Make a real impact in a fast-paced, operationally focused role.
- Qualifications: GCSEs and 2-3 years in a managerial role preferred.
The predicted salary is between 30000 - 40000 £ per year.
Duty ManagergateSolutions, a division of gategroup
About the role
As Duty Manager you will be responsible for the safe, efficient and cost-effective delivery of the operation, consistently meeting the standards set out in our contract and the expectations of our customer. You will lead a team of SCSTLs and CSTLs with indirect responsibility for 30-35 staff, and will assume full responsibility for the unit in the absence of the Service Centre Manager.
Key responsibilities
- Compliance and safety
- Ensure all working practices comply with gategroup food safety principles
- Adhere to and enforce Health & Safety guidelines and company policies and procedures across all areas
- Ensure operational processes are followed in line with the contract specification
- Conduct, manage and oversee overt and covert compliance audits, identifying and recording potential risks to prevent compliance issues arising
- People and performance
- Lead the operational SCSTLs and CSTLs, creating a team environment that supports strong morale, commitment and pride in the work
- Deliver training and development systematically and professionally, supporting individual development plans and ensuring all training is recorded and induction programmes completed
- Coach team members and train new staff
- Set clear objectives for SCSTLs and review their performance every six months
- Address unacceptable conduct or performance in line with company disciplinary procedures, and ensure your own conduct and that of your team meets the needs of the business
- Operational delivery
- Take responsibility for the movement of all stock in and out of the Service Centre
- Assist in controlling costs, overtime and budget requirements, and in eliminating waste and shrinkage
- Assist in ensuring maintenance, plant and machinery and housekeeping are kept to schedule
- Work with the Service Centre Manager to deliver local projects in priority areas
- Liaise confidently with senior representatives of LNER
This position is on a rolling rosta 5 out of 7 days.
What we're looking for
Education
- Five GCSEs at grade C or above, or significant qualification by experience
Experience
- 2-3 years in a managerial or supervisory role requiring a high level of staff or resource management (desirable)
- Experience of working within a unionised environment
- Competence in handling disciplinary matters and conducting conduct and welfare interviews
- Sound understanding of Health & Safety, ideally IOSH certified or equivalent
Technical
- Competent user of MS Office
Working pattern
- Rolling five days out of seven, reflecting the seven-day nature of the rail operation.
About us
- gateSolutions is a division of gategroup, the world's leading provider of onboard services to the airline and rail industries. Our teams underpin the passenger experience on thousands of services every day, and we take pride in the standards we set and maintain.
If you are an operationally focused leader who takes ownership, holds a high standard and thrives in a fast-moving environment, we would welcome your application.
Duty Manager - Logistics Operations in London employer: gategroup
Gategroup is an exceptional employer, offering a supportive work environment for Warehouse Operatives in Woolsington, Newcastle Upon Tyne. With a strong focus on employee well-being, we provide complimentary meals, free life insurance, and a comprehensive pension scheme, alongside opportunities for in-house training and development. Our culture promotes teamwork and flexibility, ensuring that every team member can thrive while contributing to our commitment to quality and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Logistics Operations in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like gategroup and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at gategroup!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like gategroup keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Duty Manager - Logistics Operations in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to gategroup:This is your chance to really connect with the team at gategroup. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at gategroup
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with gategroup.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show gategroup that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at gategroup. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
