At a Glance
- Tasks: Be the key link between customers and teams, ensuring smooth operations and satisfaction.
- Company: Dynamic company in sustainable aviation catering with a focus on excellence and responsibility.
- Benefits: Competitive salary, travel opportunities, and a culture that values your growth and ideas.
- Other info: Join a diverse team that celebrates uniqueness and fosters a culture of respect and collaboration.
- Why this job: Own an important account and make a real impact while working with senior leadership.
- Qualifications: Fluent in Korean and English, with experience in account management or customer service.
The predicted salary is between 35000 - 45000 £ per year.
Be the voice between cultures to make things happen! We need a commercially savvy, Korean-speaking Account Manager who can own a key customer relationship and make sure both sides get what they need.
What you'll be doing:
- You're the go-to person for your account.
- You'll run business reviews, present performance data, and keep everyone – customer and internal teams – aligned and happy.
- Think operations, finance, culinary, compliance. You'll coordinate them all.
- Keeping tabs on account profitability with finance and ops.
- Making sure menus are priced right and contracts stay profitable.
- Sorting invoices, forecasts, and billing so nothing slips through.
- Handling customer audits alongside ops and compliance.
- Presenting menu changes and commercial proposals (in English and Korean).
- Spotting opportunities to improve the relationship and grow the business.
- Using data to back up decisions and challenge the norm when needed.
You'll report to the Commercial Director on account performance, revenue, and any issues that need fixing.
What you need:
- Fluent Korean and English (written and spoken).
- Account management or customer service experience in catering, hospitality, or aviation.
- A solid grasp of commercial basics – costing, pricing, P&L.
- Confident presenting to senior stakeholders.
- Strong with Excel, PowerPoint, Word.
- Happy to travel as required.
- Someone who stays calm under pressure and gets stuck in.
Why it matters: You'll have real ownership over an important account, working directly with senior leadership. This isn't box-ticking – it's about building trust, solving problems, and making a tangible commercial difference.
Our values:
- Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!
- Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.
- Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.
- Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.
Join us, and you're not just clocking in—you're elevating every journey, including your own.
Customer Account Manager - Korean in London employer: gategroup
Gategroup is an exceptional employer, offering a supportive work environment for Warehouse Operatives in Woolsington, Newcastle Upon Tyne. With a strong focus on employee well-being, we provide complimentary meals, free life insurance, and a comprehensive pension scheme, alongside opportunities for in-house training and development. Our culture promotes teamwork and flexibility, ensuring that every team member can thrive while contributing to our commitment to quality and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager - Korean in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gategroup. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gategroup before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Account Manager - Korean in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gategroup:Your cover letter is your chance to shine! Tell us why you want to work at gategroup specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gategroup!
How to prepare for a job interview at gategroup
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
