Airside Allocator in London

Transport Dispatcher (Allocator)

About the Company

Gate Gourmet is the world's largest independent provider of catering services for airlines and is the core business behind gategroup, whose eleven associated brands offer customers a comprehensive scope of products and services for virtually any on-board need.

We provide more than 200 million meals a year to our 270-plus customers at some 120 airport locations around the global

Job Summary

• To manage and direct team’s airside and in the unit, in order to deliver business objectives and targets and to optimize Company resources, within own area of responsibility.
• To improve performance through continuous improvement of the business and individuals using Company tools, policies, procedures and programmes.

Main Duties and Responsibilities

• To optimize manpower in Transport. Manage fleet levels, creating and maintaining the necessary conditions for a productive, efficient and well-functioning work environment.
• Ensure flights are dispatched and catered on time, act upon aircraft and customer changes, daily, weekly and seasonally
• To update customers (internal and external) with operational updates when required.
• Resolve operational issues in a cost effective, timely and sustainable manner.
• Follow Company procedures and effectively complete all shift documentation (CCP’s/Temp checks/fleet checks/FTA portal/Airside audits).
• To delegate and allocate key tasks effectively to team members.
• Agree, monitor and maintain SLA’s with key suppliers.
• Ensure full understanding and follow legislative requirements in line with Food Safety, Health and Safety, Security and Environment controls
• PEOPLE MANAGEMENT
• To effectively manage your team by providing clear direction and leadership and setting objectives with measurable KPIs.
• Continually monitor performance.
• Delegate and allocate work and evaluate performance against set objectives Create a harmonious team working environment by promoting teamwork, motivating staff and identify and resolving issues and conflicts
• COMMUNICATION
• Communicate and ensure all team members understanding operational performance, issues and KPI’s (OTP) – on Time Performance
• Hold effective team meetings and discussions.
• Provide feedback on work progress, successes and problems (with solutions) to relevant parties

PLANNING

• Utilise Gate Gourmet performance analysis tools (e. g. Transport dashboard, Vision, Pre-actor)
• Manage TACO breaks

Work Experience

• 2+ years of frontline management experience
• End to End knowledge of all internal process within a catering unit
• Airside operation and bylaws
• Proven experience of managing within an airline catering or production process
• Understanding of health and safety, food hygiene, security regulations (DTLR)
• PC Skills (Word/Email/Excel)

Other Skills

• Good level of computer literacy, including Excel.
• Good knowledge of coding and posting invoices using SAP.
• Able to work as part of a team as well as under own initiative.
• Good standard of English, both written and verbal.
• Good communication skills.

All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history.

If you share our values of excellence, passion, integrity and accountability, don’t miss out on this opportunity to join our team. Apply

TODAY