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- Tasks: Manage customer calls and drive operational improvements in aviation catering.
- Company: Leading aviation catering company in the UK with a strong reputation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be the vital link between operations and airlines, making a real impact.
- Qualifications: Experience in food production and strong leadership skills required.
- Other info: Fast-paced environment with opportunities to enhance client relationships.
The predicted salary is between 36000 - 60000 £ per year.
A leading aviation catering company in the UK is seeking an experienced Customer Service Manager to act as the bridge between operations and airlines. The ideal candidate will have solid experience in managing busy food production environments and an aviation catering background.
Responsibilities include managing customer calls, KPIs, and driving operational improvements. Strong interpersonal and leadership skills are vital for managing client relationships effectively.
Aviation Catering Customer Ops Manager in Eccles employer: gategroup
Contact Detail:
gategroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aviation Catering Customer Ops Manager in Eccles
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation catering industry on LinkedIn or at events. Building connections can open doors and give you insider info about job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operations management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved processes or managed teams in busy environments. This will highlight your fit for the Customer Ops Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Aviation Catering Customer Ops Manager in Eccles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in aviation catering and customer service. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant skills and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Ops Manager role. Share specific examples of how you've managed operations and improved customer satisfaction in previous roles.
Show Off Your Interpersonal Skills: Since this role involves managing client relationships, make sure to highlight your strong interpersonal skills. We love seeing candidates who can communicate effectively and build rapport with clients, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at gategroup
✨Know Your Aviation Catering Stuff
Make sure you brush up on your knowledge of aviation catering. Understand the key challenges and trends in the industry, as well as the specific operations of the company you're interviewing with. This will show that you're genuinely interested and have done your homework.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your ability to handle busy environments and how you’ve driven improvements in service delivery. This will demonstrate your fit for the role.
✨Be Ready to Discuss KPIs
Familiarise yourself with common KPIs in the aviation catering sector. Be prepared to discuss how you've used KPIs to measure success in previous roles and how you can apply that knowledge to drive operational improvements in this new position.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or project. Be ready to share how you motivated others, resolved conflicts, and achieved goals. Strong interpersonal skills are crucial, so showing that you can lead effectively will set you apart from other candidates.
